Patient Support Representative
Shoppers Drug Mart
Mississauga, ON
1685 Tech Ave, Mississauga, Ontario, L4W 0A7
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Why this role is important?

Patient Support Representative
Location: Mississauga, ON

The Patient Support Representative will serve as the medical patient’s primary point of contact, own patient issues from start to finish and will be responsible for end-to-end support for processing medical cannabis orders. T he Patient Support Representative will answer incoming calls, make outgoing calls, respond to emails and web-based inquiries and other digital platforms from patients and health care professionals nationally across Canada. This will include general inquiries about products and services and helping patients through their medical journey.

What You'll Do:
Quickly and effectively assess and resolve challenging situations

Effectively learn and use the fulfilment software and available resources to meet the patient’s needs

Identify gaps in process and areas for potential errors and suggest changes to workflow

Understand and adhere fully to the Cannabis Act and Health Canada Regulations

Demonstrate professional integrity and practice within legal requirements and ethical principles

What You'll Need:
3+ years of Patient Contact Centre Support or Contact Centre Customer Service experience required

Previous experience working at a Health Canada approved licensed producer is an asset

Excellent verbal and written communication skills

Fluent in French (conversational and written) is an asset

Proficiency in computer office productivity software and strong keyboarding skills is required.

Experience in using Cannabis fulfilment software an asset (training will be provided on specific platform)

Maintains high ethical standards

Commitment to providing exceptional Patient Support

Performance-driven and ability to multi-task

Hours: Monday- Saturday 8am- 12am (EST) Hours are subject to change and or extended to weekends and or statutory holidays

Ability to adapt in a fast-paced environment

University Degree

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:
Full time

Type of Role:
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.