Position: Automotive Sales Consultant
Location: Guelph, ON
Job Function: Sales
About Us
Queenston Automotive Group is a leading name in the automotive industry, boasting over 55 years of success. We foster a collaborative and innovative environment where employees are empowered to make a meaningful impact. Join us to thrive in a supportive and inclusive workplace.
Be part of a well-known and respected name and brand — Guelph Nissan Infiniti. Our unwavering commitment to exceptional customer service defines our culture, guiding decisions and actions.
Job Summary
The Sales Consultant is responsible for managing all aspects of the New or Used Car Sales process from the moment a customer enters the dealership to the point of sale and beyond. The Sales Consultant builds lasting relationships to create brand loyalty and ensure the highest level of customer satisfaction.
The Sales Consultant is an expert listener and is a master at executing each step/process within the Sales cycle. The Sales Consultant is results oriented and has a keen eye for "the details". They continually work at becoming a Product Knowledge expert and strive to provide each customer with a personalized retail experience.
The Sales Consultant is focused on achieving sales targets and utilizes the tools provided to them to assist them in their mission for sales excellence. As a team player, the Sales Consultant fosters good relationships with personnel in all areas of the dealership.
Key Responsibilities
Develop Strong Customer Relationships
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Greet customers promptly, professionally, and courteously.
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Listen to customer needs, provide expert guidance, and assist in selecting an appropriate vehicle.
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Build a loyal customer base through effective follow-up and relationship management.
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Maintain detailed records of all customer interactions and follow-ups.
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Address customer inquiries and concerns with a genuine intent to resolve issues.
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Conduct prospecting and follow-up calls within established timeframes.
Be Detail-Oriented
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Document customer needs and expectations accurately.
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Prepare for vehicle deliveries and ensure all details are completed.
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Ensure all documentation is accurate, timely, and complete.
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Review and analyze performance to improve efficiency and time management.
Commit to the Dealership Brand
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Stay current on all dealership and manufacturer training programs.
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Explain vehicle features, benefits, and technology with confidence.
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Maintain professional appearance and uphold dealership standards.
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Champion exceptional service and contribute to a positive team environment.
Develop and Maintain Product Knowledge
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Keep up to date with products, accessories, pricing, and key competitive features.
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Conduct vehicle demonstrations and test drives highlighting unique benefits.
Skills & Qualifications
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Excellent interpersonal and communication skills with an engaging attitude.
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Strong customer service focus with the ability to influence and build trust.
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Organized, detail-oriented, and results-driven.
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Ability to manage multiple priorities and adapt to change.
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Problem-solving skills with the ability to handle difficult situations professionally.
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Valid driver’s license and ability to operate manual and automatic vehicles.
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Proficient with computers and Microsoft Office.
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Valid OMVIC License (or provincially recognized equivalent).
Education & Experience
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Minimum High School Diploma or equivalent.
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College education or relevant courses an asset.
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Automotive sales experience preferred.
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Available to work evening and weekend shifts as scheduled.
Why Join Us:
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Growth Opportunities: Vast potential for career advancement.
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Comprehensive Benefits: Enjoy a range of health and wellness benefits
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RRSP Matching Program: Plan for your future with our company-matched retirement savings program.
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Training and Development: Extensive support for your professional growth.
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Company Events: Participate in team-building activities and company events.
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Dynamic Workplace: Be part of a team where your contributions truly matter.
We proudly provide equal employment opportunities for all employees and applicants. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates taking part in any aspect of the selection process.
We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!
