Company Overview
Rosenau Transport Ltd. is a leading transportation service provider in Canada, known for its extensive network of terminal locations and commitment to exceptional customer service. As part of GLS, we pride ourselves on delivering reliable supply chain solutions and fostering a dynamic environment where employees can thrive and grow their careers.
Job Overview
As a Director of opeations , you'll oversee dock operations, pickup & delivery (P&D) routing, linehaul coordination, and terminal staff to ensure freight moves safely, on time, and profitably. You'll be the go-to leader for everything happening at the terminal — from the dock floor to customer escalations to the P&L.
Responsibilities
- Manage daily dock, P&D, and warehouse operations to hit service and productivity targets
- Lead, coach, and schedule dock workers, dispatchers, and drivers
- Make sure the terminal follows all federal trucking safety rules, including driver hours-of-service limits and safe handling of hazardous materials.
- Own terminal safety programs — audits, meetings, and incident investigations
- Manage terminal budget, labor costs, and key performance metrics (on-time %, claims ratio, dock productivity)
- Resolve customer service issues, freight claims, and service escalations
- Maintain terminal facilities, dock equipment, and trailer fleet condition
- Partner with sales and other terminals to keep the network running smoothly
Qualifications
- +5 years of experience working in LTL trucking or terminal operations, with 2+ years in a supervisory or management position
- Solid understanding of federal trucking safety regulations, including hazardous materials handling requirements
- Hands-on experience operating dock and yard equipment, such as forklifts, yard trucks/hostlers, and pallet jacks
- Familiarity with dispatch and transportation management software.
- Demonstrated ability to manage budgets, lead teams, and maintain performance in a fast-paced environment
- Bachelor's degree in Logistics, Supply Chain Management, or a related field preferred; equivalent hands-on experience will be considered
- Willingness to work flexible hours, including nights and weekends, based on operational needs
Join us as our Director of Operations and become a vital part of a forward-thinking team dedicated to excellence in transportation services!
Pay: From $85,000.00 per year
Work Location: In person
