Join Our Team!
Access Resources is a dynamic, fast-paced, and energetic community support agency providing person-centered services to adults with diverse abilities. We are committed to creating meaningful lives, fostering independence, and building inclusive communities where the people we support can thrive.
We are currently seeking an enthusiastic, organized, and experienced Residential Coordinator to lead one of our well-established staffed living homes.
This position is ideal for someone who enjoys balancing leadership with hands-on support. We are looking for a positive, approachable leader who enjoys mentoring staff, solving problems, and building strong relationships. The successful candidate understands that a well-run home is more than policies and paperwork—it is a place where people feel respected, supported, safe, and genuinely enjoy living and working.
If you're someone who can confidently navigate licensing requirements and unionized environments while also bringing energy, humour, compassion, and positivity to your team each day, we'd love to hear from you.
Schedule
This is a full-time leadership position, typically working Monday through Friday but may have to jump in the occasional weekend. Scheduled hours will vary between 7:00 am–3:00 pm, 8:00 am–4:00 pm, 9:00 am–5:00 pm and 10:00 am-6:00 pm to provide leadership and supervision across different shifts.
The Residential Coordinator participates in an after-hours on-call rotation by carrying the residential phone for emergency support outside of regular working hours.
Key Responsibilities
Leadership & Team Development
- Provide leadership, supervision, coaching, mentorship, and support to residential staff.
- Foster a positive, respectful, and collaborative team environment.
- Recruit, onboard, orient, and train new employees.
- Complete performance reviews, provide regular feedback, and address performance concerns.
- Support staff through challenging situations while promoting confidence and professional growth.
- Assist with conflict resolution and workplace problem-solving.
Residential Operations
- Oversee the day-to-day operation of the residence.
- Develop and maintain staffing schedules while ensuring adequate coverage.
- Coordinate appointments, transportation, household routines, recreation, and community inclusion.
- Manage household purchasing, budgeting, petty cash, and maintenance needs.
- Step in to provide direct support when operationally required.
Person-Centered Supports
- Ensure high-quality, individualized supports that promote dignity, independence, choice, and inclusion.
- Oversee implementation of Individualized Personal Plans (IPPs), behaviour support strategies, and medical support plans.
- Support individuals with varying abilities, complex behaviours, mental health challenges, dementia, and complex medical needs as required.
- Encourage meaningful community participation and quality of life.
Compliance & Documentation
- Ensure compliance with the Community Care and Assisted Living Act, Licensing requirements, CLBC standards, agency policies, and best practices.
- Prepare for licensing inspections and audits.
- Complete and review incident reports, investigations, and required follow-up.
- Maintain accurate documentation, participation notes, medication records, financial records, and client files.
- Ensure confidentiality, professional boundaries, and ethical practice are maintained.
Collaboration & Communication
- Maintain positive working relationships with families, CLBC, licensing officers, physicians, behaviour consultants, community professionals, and other stakeholders.
- Participate in management meetings, planning initiatives, and organizational projects.
- Promote open communication and teamwork across departments.
Health & Safety
- Maintain a safe living and working environment.
- Ensure emergency preparedness and risk management practices are followed.
- Participate in Occupational Health & Safety initiatives.
- Respond to emergencies and participate in the after-hours on-call rotation.
Qualifications
Applicants should possess:
- Diploma in Human Service Worker (HSW), Residential Support Worker (RSW), Community Support Worker (CSW), Social Services, or related post-secondary education.
- Minimum two years of supervisory or leadership experience in residential or community living services.
- Demonstrated knowledge of the Community Care and Assisted Living Act, Licensing requirements, and CLBC-funded residential services.
- Experience working in a unionized environment, including scheduling, collective agreement interpretation, and established protocols.
- Experience with person-centered planning and positive behaviour support.
- Strong computer skills, including Microsoft Office, Outlook, and electronic documentation.
- Excellent organizational, communication, and time management skills.
- Ability to prioritize competing demands and make sound decisions independently.
- Current Non-Violent Crisis Intervention (NVCI) certification (or willingness to obtain).
- Current Emergency First Aid (Community Care) with CPR.
- WHMIS.
- Food Safe.
- Class 4 Driver's Licence (or willingness to obtain).
- Clear driver's abstract.
- Satisfactory Criminal Record Check.
- TB screening clearance.
The Ideal Candidate
The successful candidate is someone who:
- Leads with positivity, professionalism, and integrity.
- Enjoys coaching, mentoring, and developing others.
- Is approachable, supportive, and builds trust with staff and the individuals we support.
- Thrives in a fast-paced environment and can confidently juggle multiple priorities.
- Communicates clearly and respectfully.
- Thinks critically and remains calm during challenging situations.
- Is organized, dependable, and accountable.
- Brings enthusiasm, creativity, flexibility, and a sense of humour to the workplace.
- Understands the importance of balancing quality supports with regulatory compliance.
- Believes that every individual deserves a home where they feel valued, respected, and empowered.
Why Join Access Resources?
At Access Resources, we believe great leadership creates great homes. Our Residential Coordinators play a vital role in supporting individuals to live meaningful lives while creating a workplace where employees feel valued, respected, and inspired to do their best work.
We offer a supportive management team, opportunities for professional growth, and the chance to make a meaningful difference every day.
Wage: Competitive and commensurate with education, experience, and qualifications.
Access Resources is an equal opportunity employer and welcomes applications from all qualified candidates.
Pay: $33.00-$35.00 per hour
Benefits:
- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
Experience:
- Coordinator/Manager: 2 years (preferred)
Work Location: In person
