Job description
To carry out allocated cleaning duties achieving standard of cleanliness and presentation as laid down in the Standards & Procedures Manual and ensuring guest satisfaction
Areas of Accountability:
1. To clean rooms, storage areas and corridors as allocated achieving standards of cleanliness and presentation as laid down in the Brand Standards and/or instructed by the Executive Housekeeper.
2. The correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.
3. To use and clean equipment with care reporting any defective equipment in line with the departmental operations standards.
4. To carry out opening and closing procedures as per hotel standards, while ensuring accurate completion of any reports.
5. To carry out deep cleaning duties as allocated by the Supervisor/s on duty.
6. To use hotel linen in an efficient and cost-effective manner while ensuring corridors are free from dirty linen as per company standard.
7. To report all maintenance faults as per hotel standards.
Staff Duties:
1. To adhere to all matters relating to hygiene, health & safety as laid down by law and
by company policy.
2. To carry out any reasonable request.
3. To be aware of the action to be taken in the event of an emergency such as fire and
bomb in accordance with procedures laid down by company and hotel policy.
4. To be committed to providing exceptional customer service working within the
guidelines of giving the customer more than is expected; treating each individual
with respect; only doing what is safe and recognizing the company financial
situation.
5. To work and communicate in a professional and ethical manner with colleagues
assisting where necessary to develop team spirit and to achieve standards of work
and guest care as required by hotel policy.
6. To achieve guest satisfaction by responding to and anticipating guests needs
ensuring all comments and complaints are action in accordance with hotel and
company policy.
7. To assist with team member orientation and training within the department as
required by company policy.
8. To maintain standards of punctuality, uniform presentation and personal hygiene as
required by hotel and company policy.
9. To contribute to cost control through energy conservation and correct usage and
storage of all materials/equipment as per departmental standards and
manufacturer’s instructions.
10. To attend meetings as requested and to recognize the importance of contributing
new ideas and initiative to the overall success of the operation.
11. To assist with cleaning duties in order to maintain a clean and well-ordered work
area in line with hotel policy.
12. To contribute to the security of the building, company assets and guest/co-worker
safety by reporting of suspicious persons and handling of keys/cash as appropriate to
the position following procedures laid down by company policy.
Job Types: Full-time, Part-time
Pay: $18.00-$19.00 per hour
Benefits:
Flexible language requirement:
Experience:
- Cleaning: 1 year (preferred)
Work Location: In person
