Customer Service Representative / Sales Associate
Healthcare Solutions
Edmonton, AB

Healthcare Solutions is an expanding medical, rehabilitation and home healthcare supply store with two locations in Edmonton. We specialize in first aid, ostomy, incontinence, sports and surgical supports, walking aids, and bath safety aids. If you’re looking to learn and work with a great group of people in a stable job unaffected by economic conditions with a constantly changing, challenging environment, this is the perfect opportunity for you.

Learn more about the products we provide at http://www.healthcaresolutions.ca/

We are looking for an individual with strong customer service skills who is highly motivated to learn products, engage the customer, and collaborate with, motivate, and support their team.

We are currently evaluating candidates for the following locations:

  • Northside 9499 137 Avenue

Please clearly indicate which location you are interested in when you apply.

Job Summary

The Customer Service Representative engages the retail the customer throughout their experience in the Healthcare Solutions retail store.

Work Performed

  • Greeting customers and helping them find the product they require
  • Tailoring the choice of product to the individual customer and measuring and/or fitting the customer for the product when required
  • Properly checking the customer through point of sale and notifying them of special events and promotions
  • Cash handling
  • Processing payment of invoices
  • Processing rentals
  • Handling returns and correctly submitting faulty product to the Purchaser for return to the vendor
  • Contributing to the accurate creation and management of customer accounts
  • Taking merchandise orders in person and over the phone and submitting them to the appropriate Billing Coordinator
  • Troubleshooting customer concerns and complaints
  • Actively independently increasing product knowledge
  • Developing rapport with customers and therapists
  • Completing inventory counts and submitting count sheets to the Purchaser for ordering on at least a weekly basis
  • Completing inventory checks
  • Organizing, cleaning, and re-stocking shelves with product
  • Pricing product and resolving pricing issues with the Purchaser or Pricing Coordinator
  • Other duties

Qualifications

  • Previous customer service experience preferred
  • Understanding the medical equipment field is an asset
  • Previous training in another medical field is an asset
  • Knowledge and skill with computer systems (MS Word, Excel, and Outlook) and ability to learn new technology
  • Good problem-solving skills and ability to prioritize workload

Hours

8:30 a.m. to 5:00 p.m. or 9:30 a.m. to 6:00 p.m. Monday through Friday and/or 9:00 a.m. to 5:00 p.m. Saturday to a maximum of 40 hours per week divided over 5 days in an irregularly occurring schedule

Benefits

  • Competitive Base Pay
  • Medical benefits after 3 months
  • No Evening or Sunday shifts
  • Employment not subject to change with economic conditions

Job Type: Full-time

Experience:

  • Customer Service: 5 years (Preferred)

Language:

  • English (Required)