Help people create homes they love. Join our team as a full-time Customer Care Representative at our facility located in Mississauga, Ontario.
Urban Barn is a national retail chain with over 50 retail stores across the country offering high-quality furniture and home décor. We’re all about making our customers and employees feel right at home.
Contribute to Urban Barn’s commitment to exceptional customer service. As a Customer Care Representative, you will answer inquiries on customer orders, process exchanges and returns, and provide product information in a courteous and professional manner. The Customer Care Representative consistently strives to achieve the highest standard of service with every customer interaction.
Our Customer Care Centre is open 7 days a week, so we’re looking for candidates who can work 40 hours a week and a variety of shifts during our peak customer times.
This is an in-office position Monday-Thursday, with the flexibility to work remotely if scheduled to work Friday-Sunday. Most shifts are between 7:30am – 6pm.
What You Will Do:
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Meet and exceed customer satisfaction expectations with positive, patient, and clear communication
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Inbound/outbound communication over the telephone and email
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Provide customers with information to assist them in making informed decisions
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Coordinate with delivery partners to ensure quality delivery service
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Provide post-sale support in correcting any errors or order changes
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Perform other customer support and administrative duties
What You Bring
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Minimum 1 year of CSR or call center experience required
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Excellent written and verbal communication skills
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Commitment to a flexible schedule (Open to daytime, evening, and weekend shifts)
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Detail-oriented with a proven ability to multi-task
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Tech-savvy; working knowledge of MS Office, and SAP experience an asset
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Driven to help customers with empathy and understanding
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Calm, positive attitude with a drive for KPIs and results
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Superior time management skills
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Able to work in-office from Monday-Thursday (non-negotiable)
Why Join Urban Barn:
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We don't just sell home décor, we help furnish life's biggest moments
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Competitive wage, starting at $ 19.25/hour
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Group benefits (health, dental and vision coverage)
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A Group RSP program
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A 40% discount on Urban Barn products
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Opportunities for professional development and advancement
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We offer a fun work environment with a collaborative team
Urban Barn offers a welcoming environment where inclusion, diversity and equity are paramount. We are committed to creating and strengthening a culture of respect and openness in all our stores, warehouses, and offices.
