What is the opportunity?
Our RBC Personal Lending Origination Group under our Canadian Banking Operations business is looking for an Operations Officer. With your in-depth knowledge of Residential and Homeline products along with strong communication and collaboration skills, you will be responsible for preparing Mortgage/Homeline payout statement and respond to lawyers with professional and accurate service for their questions related to the payout statement and discharge related inquiry.
What will you do?
Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on client experience, efficiency and effectiveness and operational risk and compliance
Proactively and independently manage your day by utilizing all available resources (Folios/Procedures/SharePoint/etc.)
Consistently demonstrate a sense of urgency, multi task and ensure that the team and the centre are meeting service commitments on a regular basis
Exercise due diligence in following RBC operational risk policies, procedures, standards and guidelines
Ensure productivity is maintained in keeping with the Enhanced Performance Model (EPM)
What do you need to succeed?
Available to work Monday to Friday between 12 pm to 8 pm
Demonstrate a high sense of urgency
Ability to Listen, Understand & Respond in a professional manner at all times and under all situations
Flexible, adaptable and willing to learn new things
Strong & Proven Multi-tasking skills
Solid knowledge of Product, Policies, Procedures, Processes related to mortgages
Working knowledge of applications such Linx, Casper, Sales Platform, OLMS, etc.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Excellent career development and access to a variety of opportunities