Job Description
Accuenergy is a Toronto-based company dedicated to research, design and manufacturing of multifunction power meters and other instruments. We also provide advanced technological solutions for distribution and industrial power system automation.
Responsibilities
- Order Processing: Enter and process sales orders with high accuracy using Zoho Books and SharePoint. Planned transition to Microsoft ERP system within 3-6 months.
- Internal Communication: Collaborate with internal teams (production, warehouse, purchasing, and sales) to confirm lead times, meet changing customer requests, troubleshoot replacements, and update data across platforms.
- Customer Communication: Confirm order receipts, update customers on lead times, and coordinate order fulfillment. Provide excellent customer service through professional and timely communication. Unreasonable hospitality should be the goal.
- Support Ticket Management: Manage support tickets through Zoho Desk and provide timely responses to inquiries. Assist customers with order updates, shipping details, and order fulfillment issues.
- Order Management: Responsible for orders as they go through from order received to order shipped stage
- Ensure Occupational Health and Safety compliance with health and safety laws and regulations
Qualifications
- 1+ years of experience in a customer service or data entry role, ideally within a technical or manufacturing environment.
- Data entry accuracy / High attention to detail
- Critical thinking
- Time management and working with deadlines to prioritize tasks
- Strong communication skills across a range of mediums
- Service mentality
- Experience with Microsoft suite of products
- Adaptable to changing systems and processes
- Capable of working independently and as part of a team
We thank you for your interest in joining the Accuenergy team and for submitting your application for our positions.
We appreciate the time and effort you invested in your application. Please note that only candidates selected for the next stage of the hiring process will be contacted.
We value your interest in Accuenergy and wish you the best of luck in your job search.
Thank you once again for considering a career with us
Job Type: Full-time
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
Ability to commute/relocate:
- Scarborough, ON M1R 3E4: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer service: 1 year (preferred)
- Ticket management: 2 years (preferred)
- Microsoft ERP Systems: 1 year (preferred)
Work Location: In person
