Role Description: Operations Manager
Mission:
As the Operations Manager, you will contribute to Extendicare's purpose of Helping
People Live Better by leading all business and administrative functions in a long-
term care home. You will lead and mentor administrative staff while working closely
with the Executive Director and leadership team to support the home’s daily
operations. This role is accountable for the home’s financial management, payroll
and benefits, scheduling and workforce administration, and other key administrative
processes, with a focus on compliance with company and regulatory requirements.
Through your leadership and problem-solving skills, you will drive efficiencies and
foster a welcoming environment for residents, families, and employees.
Key Outcomes:
- Ensure accurate and timely completion of key Human Resource (HR)
processes, including employee lifecycle updates, bi-weekly payroll,
scheduling, and benefits. Serve as the in-home subject matter expert for
these functions.
- Oversee resident billing accounts and collection processes to ensure timely
payments and accurate record-keeping.
- Support the home’s financial health by proactively managing budgets,
monitoring spending, and meeting financial targets. Regularly review
financial reports to identify and investigate variances and take timely action
to resolve issues and improve accuracy.
- Maintain compliance with provincial legislation, company policies, regulatory
standards, and collective bargaining agreements across all administrative and
financial functions within a unionized environment.
- Lead and develop a high-performing administrative team that demonstrates
Extendicare’s values and delivers exceptional service to our residents,
families and employees.
Key Responsibilities:
- Financial Acumen – Lead and execute financial tasks such as processing
payments, coding time and expenses, managing resident accounts and
collections, and maintaining accurate records for banking, petty cash, and
provincial funding.
- Analytical Thinking – Review and interpret payroll, scheduling, budget,
financial and HR data to ensure accuracy, identify trends, flag discrepancies,
and provide insights that support strategic and cost-effective decisions, while
recommending and implementing corrective actions as needed.
