**BILINGUAL - SPANISH/ENGLISH requirement**
WHO WE ARE:
At ContactPoint360, we believe in thinking differently when it comes to customer experience. We’re a global BPO, offering innovative contact centre solutions and have been in business for 12 years and counting! We’re a certified GREAT PLACE TO WORK employer in Canada. We lead with a focus on people first, and we know what it takes to recruit and hire the absolute best within our markets.
We VALUE our employees by providing:
Competitive salaries and a benefit package;
An employee-focused culture;
Career path planning and advancement from within;
In this role, you will provide outbound and inbound service, both in customer care and our Collections with Care program.
Resolve customer issues, complaints and queries using a demonstrated proactive approach.
Provide clear options, empathetically working together to find the best resolution.
Produce high quality work, accurately documenting conversations and updating customer information in systems.
Complete follow up and be accountable to the customer and ultimately, our clients.
WHO YOU ARE:
Comfortable with negotiating – have experience with this and/or soft collections.
You have outstanding active listening skills and the ability to ask probing questions and clarify needs.
Demonstrate soft skills in each interaction, able to maintain calm and lead the conversation.
Professional and articulate, with great rapport building skills.
You make it your mission to be proactive, self start and show initiative.
A good eye for detail when it comes to systems, note taking and follow up.
Computer proficiency, able to comfortably navigate multiple systems (including telephony, online video meeting rooms and a chat platform, used to ask for and receive internal support)
1-2 years customer service (call centre) preferred*
If you are interested, Apply Today !!