Intermediate Inventory Technician
Tridon
Fort McMurray, AB
Tridon Communications – Fort McMurray, AB

Who We Are

Tridon Communications has been supplying wireless communication products and services to Alberta industry since 1981. We operate three full-service shops in Fort McMurray, Edmonton and Athabasca.

We are a:
MOTOROLA Platinum Service Centre,
KENWOOD Authorized Dealer,
TELUS Customer Care Centre and an
APEGA certified engineering and design facility
State of the art CSA Certified Repair Centre in Edmonton
Recognized as one of Canada’s Safest Employers (2014 Silver Winner).
JOB SUMMARY – This is a permanent Full-Time position based out of our Fort McMurray Office. Tridon is searching for passionate customer and team focused individuals with 3 + years inventory and shipping/receiving experience that are quick and eager to learn. Tridon will offer on the job training for the right candidate.

Reporting to the Supply Chain Manager, the Inventory Technician is responsible for supporting Tridon Communications inventory operations, specifically in materials management. The Inventory Technician has responsibilities around inventory handling, identifying and cataloguing parts, receiving, inspecting, counting, picking, sorting and selling. They provide the primary response to internal and external customer inquiries/concerns about inventory and provide excellent customer service.

RESPONSIBILITIES AND DUTIES

Promote and Maintain Customer Relationships

Provide excellent customer service by:
Responding to requests for information (e.g. stock status, features, cost, availability, etc.) regarding inventory in a timely manner
Responding to inquiries and concerns about parts, and provide advice as required
Documenting and processing orders
Process and Maintain Inventory

Assist in the receiving and unloading of goods: ensure that they match documents, verify that the goods are intact, report any defects and accurately entering appropriate data in Tridon Communication’s business systems
Communicate with Purchasing on variances upon goods receipt and open cases with vendors accordingly
Process goods return per vendor requirement and Tridon work flow
Conduct inventory cycle and periodic counts as required, ensuring that what is physically available matches with what is in the system, and investigate discrepancies and adjust errors
Manage project/job orders within the warehouse by ensuring they are stored properly, with proper documentation created when project/job materials leave and are returned to the warehouse
Tag, mark or label inventory and project items and store goods according to the designated system of storage in the warehouse
Retrieve inventory for order fulfillment by accurately locating and picking products in inventory, packaging and labeling as required, arranging transportation and completing related documentation, and accurately entering appropriate data in Tridon Communication’s business systems
General organization of parts and inventory shelves and racks, including labeling, proper binning and general cleanliness
Warehouse and Equipment Maintenance

Ensure inventory products are stored in an orderly manner that facilitates ease of access, and that warehouse area is kept organized and clean
Conduct necessary inspections and maintenance of inventory equipment to ensure its continued safe operation
QUALIFICATIONS

Education

High School Diploma
Parts Technician Ticket or enrollment in Parts Technician Post-Secondary program is considered a definite asset but not required.
Experience and Training

5+ years of experience working in Inventory, Rentals or Supply Chain
Class 5 Drivers Licence required, drivers abstract will be requested upon hire
Related customer service experience
Knowledge of best in class practices used in warehousing operations
Knowledge of safety standards related to office, shop and store environments
Knowledge of products and services offered by Tridon Communications would be considered an asset
SKILLS

Proficient in computer application programs such as Microsoft Office (Excel, Word, Outlook), and computer databases
Strong internal/external customer service skills, including ability to deal effectively and courteously with the public even in difficult situations
Excellent verbal and written communication
Effective at building/maintaining relationships
Strong organization and attention to detail, such as part records/catalogues and electronic inventory systems
Independent problem solving and decision making abilities
Ability to grasp new techniques and to remain calm in stressful situations
WORKING CONDITIONS AND PHYSICAL ENVIRONMENT

The Inventory Technician will work in an office/warehouse environment. They may be exposed to outdoor weather conditions, and moderate to loud noise levels. Travel for job-related activities may be required.

PHYSICAL DEMANDS

The Inventory Technician must be able to spend the majority of the day sitting and/or standing. Stooping, bending, kneeling, squatting, and carrying will be required for short distances with weight up to 50lbs. The incumbent will be also required to look at a computer screen for long periods of time.