HAMILTON POLICE SERVICE
TOGETHER | STRONGER | SAFER
The Hamilton Police Service (HPS) provides policing to over 540,000 residents in the City of Hamilton. In 2018, HPS answered over 199,430 emergency calls for assistance from our community. We have over 1,240 employees in Sworn and Civilian roles. Our mission is to be a trusted partner in delivering public safety.
HAMILTON POLICE SERVICE (HPS)
CIVILIAN JOB OPPORTUNITY
PART-TIME COMMUNICATIONS OPERATOR POOL
The Hamilton Police Service is looking for high caliber applicants who can meet the demands of our community, our officers, and fellow Communications Operators. Successful applicants will be working in a high stress, interactive team setting, performing the dual roles of Call Taker and Dispatcher.
Job Title: Part-Time Communications Operator
Location: Central Police Station, 155 King William St, Hamilton
Hours of Work: Up to 12-hour rotating shifts, working days and nights (starting at 0700, 1600, or 1900 hours) in a 24 hour/day, 365 day/year operation, including weekends and statutory holidays, working anywhere from 0-48 hours per week, typically not more than 24 hours per week. You must be flexible in terms of hours of work and provide on call support as needed.
Salary: Starting at $ 32.87 per hour (as of January 1, 2020), PLUS 14% in lieu of benefits and 4% vacation pay
Notice Date: January 6, 2020
Application Deadline: February 10, 2020
Updated: March 2019
The Communications Operator is a dual role and is comprised of call-taking and dispatching emergency calls for service. Success in this position requires well developed stress management, judgment, and teamwork skills. You must be able to deal effectively with people in stressful (sometimes life threatening) situations in a fast-paced emergency response environment with constant interruptions and background noise. The ability to interact with officers on the radio, Call Takers/Dispatchers in the room, and people on the phone simultaneously is necessary to ensure public and officer safety. A communications operator is highly flexible and able to respond to changing priorities. Duties include, but are not limited to:
Responding to and assessing emergency and non-emergency calls for police, fire, and ambulance from individuals experiencing varying degrees of trauma
Gathering information quickly and accurately using our computer aided dispatch (CAD) system
Directing a police response to calls for service
Communicating information with precision in a calm, clear, and strong voice
Continuously monitor police locations, anticipating resources required, and taking prompt action, in accordance with policy.
Candidates in the Part-Time Communications Operator Pool must meet the following criteria to be considered:
Legally entitled to work in Canada
At least eighteen (18) years of age
No criminal convictions for which a pardon has not been granted.
Willing and able to work up to 12 hour rotating shifts in a 24 hours/day, 365 days/year
Must pass a security clearance as well as a background investigation, credit check, and reference checks
EDUCATION: Minimum Grade 12 Diploma, or the equivalent.
EXPERIENCE: Minimum one (1) year of previous customer service experience in a fast-paced, multi-tasking computerized work environment
OTHER REQUIRED SKILLS/EXPERIENCE/KNOWLEDGE:
Must be able to type 50 words per minute
Clear English verbal/written communication and comprehension skills
Calm and even tempered disposition
Ability to work effectively under pressure
Decisiveness and willingness to take initiative
Excellent multi-tasking, organizational, and computer skills
Ability to take direction/correction, especially during training period
Good knowledge/familiarity with the City of Hamilton and vicinity, including major landmarks, streets, and highways
Ability to maintain emotional detachment, to be satisfied with not always knowing the immediate result or conclusions of a call received or dispatched, and separate home life from work life
TRAINING: Call taking training will be 3 weeks in a classroom, plus 6 weeks on-the-job training with a training coach following a regular shift rotation. Dispatch training will be 3 weeks in a classroom, plus 7 weeks on-the-job training with a training coach following a regular shift rotation. There will also be a few days of computer applications training.
During the training period, you must be willing and able to commit to reading and studying several hundred pages of manuals, taking notes, completing homework assignments, and completing and passing practical and written examinations.
APPLICATION DEADLINE & INSTRUCTIONS
Applications (i.e. cover letter and resume – all one document) are to be submitted via the City of Hamilton Careers website before 11:59 PM on February 10, 2020.
We thank all applicants, however, only those candidates selected for testing and/or an interview will be contacted. No phone calls or emails please. We are unable to respond to all applicants. The Hamilton Police Service is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Human Resources if you require accommodation for testing, interview, or employment purposes.
If hired, the incumbent shall comply with all Health and Safety Policies and Practices for their position and the workplace. By applying, you agree that the statements made by you are true, complete, and correct to the best of your knowledge. Further, you understand that any falsification of statements, misrepresentations, and/or deliberate omission or concealment of information may be considered just cause for dismissal.