- Customer service
- Microsoft Word
- Time management
- Communication skills
- Data entry
This position is responsible to the Manager of Parking Services for providing outstanding customer service to the University populations as well as visitors to campus. The incumbent will process all requests for parking permits on the Parking software AIMS.
This position is responsible to independently resolve problems that relate to parking regulations on campus providing information to persons who were in contravention of the UW Traffic and Parking Regulations.
There are 2 positions available:
1 postion is 2 year term
1 position is 15 month term
Providing over the counter and telephone customer service
Provides information to persons using facilities on campus for weddings, retirements and so on as to cost and appropriate parking lot to suit their needs
Data entry of parking applications for faculty, staff and students on AIMS as well as visitor parking
Balancing and preparation of all money for deposit to the bank
Monthly mailing of invoices and follow up information to customers regarding outstanding amounts owed to Parking Services
High School Diploma
Experience working in an office environment
Previous cash handling experience
Strong customer service skills
Demonstrates aptitude for detailed work and able to work with minimum supervision
Excellent data entry skills and strong experience with Microsoft Word, Excel, and AIMS
Excellent interpersonal, organizational, and time management skills
Able to work independently and as part of a high functioning team within a fast-paced and deadline oriented environment
Strong communication and problem solving skills to handle sensitive and difficult situations effectively
Ability to work evenings and Saturdays when required during peak periods
Possess extensive knowledge of internet browsers, search engines and web design administration an asset
Proven strengths will include the ability to learn, create and integrate new procedures and systems
Demonstrated ability to work under pressure conditions to meet tight deadlines
Some weekend and after hours work is required during the peak periods
A Criminal Record Check is required
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at firstname.lastname@example.org or 519-888-4567, ext. 45935.