Business Analyst (6-month Contract)
Connect First Credit Union
If you're passionate about your community, adore making an impact, thrive in a fast-paced environment and want to make a difference, then we're looking for you!When you join our team, you’re joining an organization with deep roots, big ideas, and a commitment to doing what’s right. We work as one connected team, and value thinking big, acting local, taking charge, and making things easy.

We look for people who:
Share our values
Enjoy having honest conversations, about real things, as real people
Believe that creating great experiences is totally within their control
Build positive relationships and an understanding of what people’s needs are
See solutions and possibilities (not problems!)
Are simply outstanding at what they do

Key Accountabilities:
Develops reports on user requirements, including process mapping and methodology development, by meeting with stakeholders and gathering, analyzing, and interpreting their technology needs.
Works in a consultative role to determine needs and solutions.
Develops business needs evaluations summarizing the costs, benefits, risks and measurable success criteria as needed to determine options of projects.
Translates conceptual user requirements into functional requirements by creating appropriate documentation that provide direction to developers, testers and/or the project team.
Analyzes data and processes to making recommendations and options.
Troubleshoots Help Desk tickets relating to business applications.
Assists with difficult, high-level quality assurance testing activities as required.
Advises on controls and risk management processes and practices are in place; identifies and recommends to management potential improvements or immediate risk concerns.
Contributes to the development, implementation, and maintenance of departmental initiatives/programs.
Supports the implementation of the established annual business plan for the department.
Remains current on organizational practices, policies, procedures and legislative requirements; identifies areas requiring clarification or improvement and referring to management for further action.
Act as a resource to other staff within the department.
Establishes collaborative working relationships with staff external to the department and external networks within area of specialization.

Experience and/or Educational Requirements:
6 - 8 years experience in information technology and/or quality assurance.
Completed a relevant certificate, diploma, degree or designation program.
Understanding of the Systems Development Lifecycle and Business Analyst Certificate is desired.
Knowledge of the current banking system or general banking system knowledge.
An equivalent combination of education and experience may also be considered.

Skills and Competencies:
Excellent computer skills in Microsoft Office applications and ability to learn other programs.
Excellent communications skills; both written and verbal.
Excellent critical thinking and analytical skills.
Excellent customer service orientation.
Excellent organizational and multi-tasking skills.
Excellent attention to detail.