About LendCare: LendCare is a Canadian consumer finance and technology company, which enables over 6000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable and affordable financing options for the Powersports, Auto, Retail, Home Improvement and Health sectors, while processing over $5 billion in loan applications to date. With a dedicated team of finance experts and well-established partnerships with merchants, top dealerships and brokers, LendCare bridges the gap between credit score and customers living their best life.
Job Description: LC Loans is a front-line customer support department. This is a business to consumer role to help assist LendCare customers with any questions and support regarding their personal loans.
We are looking for Customer Support Representatives who want to join a team of professionals to deliver exceptional service for our customers across Canada. The successful individual would have a customer service background and enjoy working in a professional team environment. Organizational skills and attention to detail is a must.
Responsibilities and Duties:
· Work as part of our team to provide exemplary customer service and ensure that our customers are always receiving a superior customer experience during every interaction.
· Responding to customer questions and requests (both through telephone, chat and email).
· Ability to identify the customers' needs and efficiently resolve inquiries.
· Take accountability to solve issues from beginning to end.
· Demonstrate comprehensive knowledge of our services.
Qualification and Skills:
· Financial services background is an asset
· 1-year experience working inbound customer service or sales roles is preferred
· Excellent verbal and written communication skills
· Proven interpersonal and organizational skills
· Strong attention to detail
· Excellent problem-solving skills
· Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)
Shifts vary from 9:00am-9:00pm Monday-Friday and occasional Saturdays
Job Types: Full-time, Permanent
- Inbound Customer Service: 1 year (Preferred)