Reporting to the Director of Operations, the Business Solutions Consultant CRM acts as a consultant and project manager and is responsible for developing our CRM practice.
He advises clients and designs IT solutions that meet their needs based on the business solutions sold.
Tasks and responsibilities :
Make presentations to the prospect customer on the CRM solution and its advantages;
Identify and document client needs;
Prepare functional analysis, developer specifications and customer approval files;
Develop the project charter and planning charter, according to the project strategy and objectives, while respecting internal methodology and processes;
Organize, monitor and control the daily management of project activities;
Manage resources, risks, change requests, budget, schedule and quality for ongoing and post-deployment projects;
Monitor and analyze customer needs, in order to develop appropriate solutions and generate business opportunities;
Carry out technical and commercial studies;
Design, develop, configure, test, integrate and implement IT solutions;
Participate in the development of recommendations and alternatives on information system strategies, policies, management and security;
Anticipate the risks associated with projects;
Provide the necessary training to users;
Support the customer support center after implementation.
University degree in computer science or business administration;
5 years’ experience in implementing CRM solutions, including at least 2 years as a project or practice manager;
Dynamics CRM certification and/or experience
Certification and/or experience Scribe Software
Certification and/or SSIS experience
SharePoint and Silverlight
Customer service oriented;
Demonstrate autonomy and resourcefulness;
Creativity and innovation;
Excellent oral and written communication skills;
Project management skills;
Ability to manage several priorities simultaneously;
Ability to seek solutions and face difficulties as a team;
Bilingualism, French and English, both oral and written.
Only candidates selected for this position will be contacted.