Dispatcher
Service Corporation International Canada
Burnaby, BC
We currently have a part time opening for a Dispatcher at Forest Lawn Funeral Home in Burnaby, British Columbia. This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve.

GENERAL ACCOUNTABILITIES

Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

SPECIFIC RESPONSIBILITIES

Dispatching/Paperwork

Provides consistent support by dispatching resources to meet the needs of client families.
Receives first call information and initiates the resources required for dispatch.
Processes removal paperwork.
Assists with recording keeping of embalming documentation as required
Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include:
Removals
Visitations
Transfers of casketed decedent and/or remains to final dispositions
Decedent memorial services
Scheduling

Schedules activities for both the internal staff as well as market locations.
Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include:
Removals
Visitations
Transfers of casketed decedent and/or remains to final dispositions
Decedent memorial services
Maintains in-house scheduling of location resources.
Schedules sufficient resources to meet market commitments

Customer Service

Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well.
Builds and maintains strong relationships by promoting a team atmosphere.
Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding.
Leads by example while staying engaged and supportive of company initiatives.

Manage Inventory (Location specific)

Takes and places orders for necessary supplies.
Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
Order additional general supplies at the direction of the location management.
Performs other duties as directed by management
Requirements & Qualifications / Exigences et qualifications

Education:
High school diploma or GED equivalent

Certification/License:
Current valid driver’s license may be required.

Experience:
Minimum of six (6) months scheduling or logistics experience

Knowledge, Skills & Abilities:
Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
Ability to resolve issues in accordance with company goals and objectives
Excellent communication skills and interpersonal skills
Ability to prioritize and organize effectively with a keen sense to detail
Ability to work in a fast paced, high pressure environment
Ability to multi-task using multiple software programs simultaneously
Ability to communicate with associates, customers, supplies in person or by phone
Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
Good driving record
SCI Overview / Vue d'ensemble
Who we are. What we do.

We’re more than North America’s largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe.

We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one’s life.

SCI offers advanced on-line training resources, career advancement opportunities in the largest organization in the industry, attractive benefits, and a wonderful community to serve with plenty of culture and personality. For additional information regarding our company, please visit our corporate site at www.sci-corp.com.

As used herein, “SCI” refers to Service Corporation International and its affiliated companies.

Equal Opportunity Employer, M/F/D/V

Service Corporation International is an equal opportunity employer and is committed to providing employment accommodation in accordance with the relevant legislation. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

Service Corporation International est un employeur équitable, et s’engage à offrir des mesures d’accommodation en respect à la législation pertinente. Si vous nécessitez un mesure d’accommodation pour appliquer, ou pour participer au processus de sélection, veuillez aviser le département des Ressources Humaines.