Who we are
We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.
CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.
At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include
-
HOOPP Pension Plan (Defined Benefits Pension)
-
Retirement Planning Program
-
Generous vacation days for permanent and long-term contracts
-
Work-life balance
-
Career Planning Program
-
Learning and Professional Development Program
-
Flexible benefits program from your first day on the job for permanent and long-term contracts
Why is this role important?
The Project Associate plays a vital role in supporting the assigned team by coordinating client support and managing the dissemination of information related to various projects within the assigned program area. This role involves coordinating client registration for e-reporting tools, maintaining stakeholder communications, assisting with project materials distribution, and providing timely client assistance to ensure smooth project operations.
Funded by Health Canada, the Canadian Organ Donation and Transplantation Data System (CanODT) is a new pan-Canadian database, managed by CIHI, which launched and began receiving data in 2025. It aims to collect and report on vital organ donation and transplantation across Canada, with the goal of enhancing research and supporting improvements to donor and transplant care delivery and outcomes to improve the lives of Canadians
What you'll do
- Provide direct client support and coordinate with Central Client Services on data submission, registration, and access to e-reporting tools.
- Manage electronic mailboxes related to projects and ensure timely responses to client inquiries.
- Maintain and update pan-Canadian stakeholder contact lists and distribution lists within the corporate Client Relationship Management (CRM) system, addressing any discrepancies.
- Coordinate the distribution of reports and materials for internal and external committees, stakeholder groups, and educational workshops (including face-to-face, teleconference, and web conferences).
- Assist with activities related to annual system changes, including user acceptance testing.
- Support administration of the Data Dissemination Tool for data preview and quarterly indicator reports as needed.
- Participate in meetings and assist with minute-taking.
- Perform other project-related administrative duties as assigned.
What you'll bring to the table
- Undergraduate degree in Health Sciences, Business Administration, Social Sciences, Communications or related field, or equivalent combination of education and related experience.
- Minimum 1 year of related experience in client support, project coordination, or a similar role.
- Experience in establishing and maintaining relationships with stakeholders.
- Experience in improving administrative and project management processes to enhance efficiency.
- Familiarity with information management tools and project/program management processes.
- Strong organizational and time management skills with the ability to prioritize tasks effectively.
- Excellent written and oral communication skills.
- Ability to learn new concepts quickly and assimilate information accurately.
- Proficiency in Microsoft Office applications including Project, Word, Excel, Outlook, and PowerPoint.
- Ability to work independently with minimal supervision as well as collaboratively within a team.
Closing Statement
To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section.
We thank all those who apply, however, only candidates selected for an interview will be contacted.
Employment Equity
At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.
Additional Requirements
- Primary locations: Toronto or Ottawa.
- Must comply with all CIHI workplace policies, including privacy and confidentiality.
- Fluency in English is required, bilingualism in both official languages is an asset.
