Job description
The Guest Services Representative will assist each of our Guests in a friendly, efficient, professional manner in all guest services related functions. To maintain a high standard of service and hospitality at all times
Flexibility with working overnight shifts on weekdays, weekends and holidays.
- Preference given to candidates with Marriott systems experience, such as Lightspeed, Marsha or GXP
· Verifies accuracy of Front Desk Agents' transactions and making corrections if necessary.
· Completing daily revenue audits, posting transactions, performing end-of-day procedures,
compiling and running statistical reports for all departments, system backups and transfer of
information into Accounting system.
· Monitors customer accounts to insure adherence to hotel credit limits by completing high
balance report and verifies accuracy of registration information.
· Provides quality service to the customer by responding to their requests promptly, efficiently,
and courteously during check-in, check-out, and throughout stay.
· Registers, processes, and greets customer promptly, welcoming him/her to the hotel.
· Assist in pre-registration and blocking reservations
· Confirming, at check-in, the method of payment and at check-out, that full payment has been made.
· Make room moves where appropriate and providing room tours upon request.
· Arranges for special services requested by the customer.
· Arranges fulfillment of customer services by working with housekeeping, reservations.
· Stays current with developments in the hotel by reviewing the communication log book each
shift; updates log book for next shift.
· Stay up-to date on room rates, packages, discounts, road directions, major attractions and common local destinations as well as services and facilities’ hours of operation
· Minimizes loss of revenue by adhering to all established credit and inventory control
Procedures.
· Insures all customers establish credit upon check-in.
· Improves timeliness of cash flow by adhering to all established credit and inventory control
procedures.
· Verifies all information on reservations check-in; name, address, method of payment, etc.
· Retrieves proper name and address verification and proper approval codes for cash and credit
card paying customers.
· Increases revenues by offering customers upgraded rooms and promoting hotel amenities and
outlets.
· An open line of communication with the Housekeeping and Maintenance Team.
· Maintains a favorable working relationship with all other company employees to foster and
promote a cooperative and harmonious working environment.
· Notify housekeeping of late departures, early arrival, special requests and day rooms Report any unusual occurrences or requests to your Team Leader or Guest Services Manager
· Maintain the orderliness and cleanliness of the Front Desk and Heart of House. Monitor the neatness of the lobby.
JOB REQUIREMENTS:
· Flexibility with working overnight shifts on weekdays, weekends and holidays.
· Self-motivated, friendly, upbeat, outgoing, mature person who thrives in a fast-paced environment
· Previous Hotel experience is ideal
· Excellent interpersonal skills /Customer focused and detail oriented.
· Organizational skills, ability to multi-task with strong analytical and problem solving skills.
· Professionalism and reliability.
· Excellent communications skills
· Excellent attention to detail
· Knowledge of computers and cash handling experience an asset
· Professional attitude and appearance
· Must be a team player
· High school graduate, Post-secondary studies/diploma an asset.
Job Types: Full-time, Permanent
Pay: $21.05 per hour
Expected hours: 32 per week
Additional pay:
Benefits:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Weekends as needed
Experience:
- Customer service: 1 year (preferred)
- Hotel Front Desk: 1 year (preferred)
Work Location: In person
