This role will be instrumental in developing, delivering, and maintaining a successful consulting program for the network and team. This position will act as a liaison with members within the Customer Support team supporting various areas of the Company to drive impact for their consulting portfolios. Additionally, this role will participate in consulting directly with a self-managed portfolio of franchise owners on the use and adoption of Company technology offerings, technology as a value proposition, and business best practices.
Essential Functions:
- Regularly consults with an assigned portfolio of franchise owners and their staff on Company Technology about adoption, onboarding, goal-setting, recruiting, and retention tools and best practices with the products.
- Proactively and regularly schedules and conducts consulting calls, webinars, training, etc. with assigned portfolio.
- Creates and nurtures relationships with Customers and other strategic partners using industry knowledge, excellent communication skills, and relationship development skills to advance business opportunities.
- Conducts customer needs assessments to identify skills or knowledge gaps needing to be addressed, then fill those gaps through consultation, education, and strategic partnerships.
- Articulates strategy and objectives using strong presentation and communication skills that focus on sustained value, customer support, and conflict resolution.
- Maintains updated curriculum, templates, and resource database, along with highly detailed consulting and training records monitoring the results of initiatives.
- Hosts and conducts a variety of presentations and trainings to be delivered live in-region, online, and at large-scale events, regularly adjusting training tone to fit audience segments.
- Other Duties as assigned.
Minimum Qualifications:
Education: Bachelor's Degree or Equivalent experience
Years of Experience: 1-3 Years
Years of Management: No Experience Needed
Preferred Licensing, Certifications and Skills:
- Experience with SalesForce, SmartSheet, and other project management, CRM, and ticketing applications.
- Ability to travel up to 25% annually.
Standard Knowledge, Skills, and Abilities:
- Technical/Functional Expertise: Has knowledge of the job, function, department and its impact on customers, continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the job
- Customer & Relationship Focus: Anticipates and delivers on customer needs, manages internal/external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the culture
- Decision Quality: Makes sound decisions quickly, gathers information, considers long-term repercussions of decisions, is accountable for decisions
- Drives for Results and Quality: Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines and keeps management apprised of progress
Hire Range/Rate:
$48,000 - $62,400 CAD
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
- Competitive Medical, Dental, and Vision benefits
- Retirement plans with optimal company match
- Annual bonus/merit opportunity
- Educational Assistance
- Medical Health support program
- M.O.R.E. Events offered in-person and virtually
- Mentorship program
- Employee Resource Groups
- Community Engagement
- Diversity, Equity, and Inclusion
- Parenting
- Remote
- Woman at RE/MAX
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education, and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your innovative ideas are valued, and hard work and collaboration truly makes a difference. Nobody in the world sells more real estate than RE/MAX!*
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
- As measured by transactions slides
Application Deadline: 11/08/2024