StaffingPedia is hiring a Technical Support & IT Director Assistant for a 6-month fixed-term contract with our client in Calgary, Alberta.
This is a fully onsite role requiring 5 days per week at the client location. The position offers $40.00 to $50.00 per hour and has a very high chance of extension or conversion to a permanent position based on performance, business needs, and client requirements.
This role is expected to be approximately 75% IT operations support and 25% administrative and coordination support to the Director of IT & Cyber Security.
Job Summary
The Technical Support & IT Director Assistant will provide day-to-day technical support, IT operations coordination, and administrative support to the Director of IT & Cyber Security.
The primary focus of this role will be hands-on technical support, user support, workstation setup, basic troubleshooting, IT asset tracking, procurement coordination, vendor follow-up, documentation, and security/access support.
In addition, the candidate will assist the IT Director with scheduling, meeting coordination, reporting, presentations, documentation, action-item tracking, and executive-level administrative support.
The successful candidate must be technically comfortable, highly organized, detail-oriented, and able to communicate professionally with executives, vendors, internal teams, and business stakeholders.
Key Responsibilities Technical Support & IT Operations — Approximately 75%
- Provide day-to-day technical support for internal users, including hardware, software, workstation, and basic network-related troubleshooting.
- Assist with workstation setup, equipment configuration, user onboarding support, access requests, and general IT support activities.
- Support technology procurement, including hardware, software, IT services, renewals, and related vendor coordination.
- Maintain IT asset records, track equipment inventory, update system details, and coordinate maintenance activities.
- Assist with software updates, hardware maintenance, patching schedules, and IT operational tasks.
- Help ensure IT equipment, systems, and software are properly maintained, updated, and aligned with internal standards.
- Support employee access management, including user account setup, password resets, access changes, MFA coordination, and access removal.
- Assist with IT security and compliance activities related to access control, data protection, system access, and operational procedures.
- Coordinate with third-party vendors and service providers for support tickets, technical escalations, procurement issues, and service follow-ups.
- Assist in creating and maintaining IT documentation, including system configurations, support guides, troubleshooting steps, process documents, and basic network diagrams.
- Track and update IT operational reports, service records, budgets, project timelines, and support-related documents.
IT Director Administrative & Coordination Support — Approximately 25%
- Provide administrative and coordination support to the Director of IT & Cyber Security.
- Manage calendars, schedule meetings, coordinate travel arrangements, and track follow-up items.
- Assist in preparing presentations, reports, meeting materials, and documentation for IT leadership meetings, board meetings, and executive communications.
- Organize IT department meetings, prepare agendas, record meeting minutes, and track action items.
- Act as a point of contact for internal and external inquiries directed to IT leadership.
- Maintain project documentation, meeting notes, status updates, and action registers.
- Communicate IT updates, priorities, timelines, and operational notices to relevant stakeholders.
- Support confidential communication, documentation, and coordination activities with professionalism and discretion.
Project Coordination
- Support the IT Director in coordinating IT projects from planning through execution.
- Track project timelines, deliverables, resources, dependencies, and milestones.
- Maintain project status updates, documentation, schedules, and follow-up registers.
- Communicate project updates to stakeholders and coordinate with relevant departments to support alignment.
- Assist with budget tracking, reporting, scheduling, vendor coordination, and project follow-up activities.
Vendor Management
- Coordinate with third-party vendors, service providers, and technology partners.
- Assist with contract tracking, renewals, service agreements, purchase requests, and support escalations.
- Monitor vendor-related issues, support tickets, procurement concerns, and follow-up items.
- Support communication between vendors, IT leadership, internal teams, and business stakeholders.
Required Skills & Qualifications
- Solid understanding of IT infrastructure, including operating systems, hardware, software, workstations, and basic network components.
- Experience providing technical support, IT operations support, IT administration, help desk support, desktop support, or technical coordination.
- Ability to troubleshoot basic hardware, software, workstation, printer, connectivity, and user access issues.
- Familiarity with IT service management tools, ticketing systems, project tracking tools, or similar platforms.
- Experience with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
- Strong organizational skills with the ability to manage multiple priorities, deadlines, and follow-up items.
- Ability to prepare clear reports, presentations, meeting notes, operational documentation, and status updates.
- Excellent written and verbal communication skills.
- Ability to work professionally with executives, vendors, internal teams, and business stakeholders.
- Strong attention to detail, accuracy, confidentiality, and follow-through.
- Comfortable working in a fully onsite environment in Calgary, Alberta.
Preferred Qualifications
- Previous experience in IT technical support, desktop support, IT operations, IT administration, or service desk support.
- Previous experience supporting an IT Director, CIO, CISO, Cyber Security leader, or senior technology executive is an asset.
- Experience with IT procurement, vendor coordination, asset management, or contract renewal tracking.
- Exposure to cyber security administration, access management, MFA, or compliance support.
- Experience with ITSM tools, ticketing systems, SharePoint, Microsoft 365, Teams, or project management platforms.
- Experience preparing executive reports, dashboards, project updates, or meeting documentation.
- Prior experience in a corporate, public sector, enterprise, or regulated environment is an asset.
Core Competencies
- Analytical Thinking – Intermediate
- Problem Solving – Intermediate
- IT Systems Knowledge – Intermediate
- Thoroughness – Intermediate
- Communication & Coordination – Intermediate
Education
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field is preferred.
- Equivalent combination of education, technical knowledge, and relevant work experience will also be considered.
Job Details
Job Title: Technical Support & IT Director Assistant
Job Type: Fixed-term contract
Contract Length: 6 months
Pay: $40.00 to $45.00 per hour
Extension/Permanent Potential: Very high chance of extension or conversion to a permanent position based on performance, business needs, and client requirements
Work Location: Calgary, AB
Work Arrangement: Fully onsite, 5 days per week
Schedule: Monday to Friday
Expected Hours: Full-time hours
Start Date: As soon as possible
Benefits
- Competitive hourly rate of $40.00 to $50.00 per hour
- Very high chance of extension or permanent conversion based on performance
- Exposure to IT leadership, cyber security coordination, IT operations, vendor management, procurement, and project support
- Professional onsite work environment
- Opportunity to support business-critical IT initiatives
Application Question
Please answer the following when applying:
Are you legally authorized to work in Canada and available to work fully onsite in Calgary, Alberta, 5 days per week?
Work Authorization
Applicants must be legally authorized to work in Canada.
Please note: StaffingPedia does not provide or assist with visa sponsorship for this position.
Equal Employment Opportunity
StaffingPedia is committed to promoting equal employment opportunities and supporting a fair, inclusive, and respectful hiring process.
All qualified applicants will be considered without discrimination based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any other protected status under applicable laws.
How to Apply
Interested candidates are invited to apply through Indeed or send their resume directly to:
Email: [email protected]
Website: www.staffingpedia.com
Pay: $40.00-$50.00 per hour
Work Location: In person
