Technical Field Service Representative - Toronto, Ontario
Toronto, ON
Job Overview

This position is responsible for providing technical support and field service support that exceeds our customer expectations. This individual must serve as a contributing member of the Service Team while championing Stryker’s Mission and Values.


Individual Responsibilities:
Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

Functional Responsibilities:
Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction
Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow up
Provide post-sale in-servicing on equipment operation and maintenance
Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries, billable or any other related services required by a client.
Follow all administrative duties, complete all necessary paperwork and track product support solutions, e.g., Repair Orders, Service Request Forms, Product Inquiries, Field Actions and Part Order Requisitions in a very accurate and timely manner
Maintain an accurate inventory of Stryker equipment, service parts, tools. Conduct regular cycle counts and verify tool calibration.
Workload includes extensive travel within assigned territory with up to 25% of overnight travel
Other duties as assigned by Manager/Supervisor
Conduct & Compliance

Abide by and support the policies set forth in the Stryker Code of Conduct
Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy
Knowledge & Skill Requirements

Ability to work a 2pm to 11pm shift
Ability to work independently
Ability to work in a fast-paced environment
Ability to read and understand technical drawings
Ability to troubleshoot technical issues and perform technical repairs
Highly organized and able to prioritize tasks
Strong time management skills, ability to manage multiple functions and adhere to daily/weekly deadlines
Knowledge of proper lifting/body mechanic techniques
Strong interpersonal and communication skills
Special attention to detail
Accuracy is essential for data entry skills
Experience with repairing windows-based equipment is an asset
Lean Six Sigma experience an asset
Must have an outstanding driving record
Bilingual (French and English) an asset
Education & Qualifications

Post-Secondary Diploma required, University Degree Preferred
Related technical experience in field
Background from a Technical School in Mechanical, Electronics or Electrical Background
Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered

Work From Home: Yes
Travel Percentage: Up to 25%