Job Overview
We are seeking an energetic and highly organized Reception Manager to lead our front desk operations and ensure a seamless experience for customers. In this pivotal role, you will oversee daily administrative functions, manage a dynamic team, and coordinate essential office activities. The ideal candidate is proactive and possesses excellent communication skills
Key Responsibilities
- Actively work at the host stand, greeting guests warmly and ensuring an exceptional first and last impression for every guest.
- Lead by example at reception, demonstrating outstanding guest service and professionalism at all times.
- Train, coach, and develop the host and reception team, ensuring consistency in service standards and guest interactions.
- Manage, schedule, and participate in the hiring and ongoing development of the host team.
- Oversee all reservations through OpenTable, ensuring accuracy, maximizing seating efficiency, and maintaining optimal table flow.
- Respond to guest emails, reservation inquiries, and special requests in a professional and timely manner. Handle guest concerns and complaints promptly, following up to ensure complete resolution and guest satisfaction.
- Coordinate and manage private events, ensuring all event details are communicated effectively with the operations team.
- Build and maintain strong relationships with returning guests, VIPs, and regular clientele to enhance guest loyalty.
- Monitor and manage online reputation, including responding to and encouraging Google Reviews while maintaining the restaurant's brand standards.
- Work closely with the Front of House, Bar, and Kitchen teams to ensure seamless service and communication.
- Maintain an organized, welcoming, and professional reception area at all times. Coordinate with the printing company for all print materials, ensuring accuracy, quality, and timely delivery.
- As a member of the management team, perform opening and closing manager duties, ensure operational readiness, maintain service standards, and support the overall success of the restaurant.
- Manage and support live social media content when required, ensuring alignment with the restaurant’s brand and guest experience
- Perform any additional duties assigned to support the restaurant's operations and guest experience.
Pay: $19.00-$22.00 per hour
Work Location: In person
