Supernatural | Yorkville Village, Toronto
Help Grow Canada’s Longevity Lifestyle Retail Destination
Supernatural is redefining lifestyle wellness.
We are a modern wellness and longevity brand bringing together advanced treatments, science-backed protocols, recovery, diagnostics, medical aesthetics and leading-edge wellness technology in one elevated experience.
Our flagship location is now open in Yorkville Village, including a growing retail destination featuring a highly curated selection of products across longevity, wellness, biohacking, performance, recovery and healthy living.
We’re looking for an exceptional Retail & E-Commerce Manager to oversee the day-to-day retail and online business while helping us continue to grow and evolve the assortment.
This is not a traditional retail management role.
You’ll manage the in-store retail experience, e-commerce, inventory and fulfillment while working closely with Supernatural’s owners and leadership team to discover new products, develop supplier relationships, launch emerging brands and help make Supernatural one of the most interesting wellness retail destinations in Canada.
If you’re passionate about wellness, love discovering new products and enjoy the combination of retail, e-commerce, operations and customer experience, we want to meet you.
Learn more: hellosupernatural.com
Our Retail Experience
Our goal is to create an assortment that feels more like discovery than traditional shopping.
Our evolving product mix may include:
- Longevity and healthy-aging products
- Biohacking devices and technology
- Recovery and performance products
- Premium supplements and nutraceuticals
- Functional foods and snacks
- Hydration and electrolyte products
- Sleep and stress optimization products
- Wearables and health technology
- Red light and recovery devices
- Air, water and environmental wellness products
- Skincare and beauty-from-within products
- Wellness accessories
- Books and educational products
- Emerging brands and products not widely available in Canada
We want Supernatural to be a place people visit to discover what’s next in wellness.
The Role
As Retail & E-Commerce Manager, you’ll oversee the daily operation and presentation of Supernatural’s retail business at our Yorkville flagship and online.
You’ll ensure the store is beautifully merchandised, inventory is organized, online orders are fulfilled efficiently, customers are educated and supported, and our e-commerce assortment stays current and engaging.
You’ll also work closely with ownership and leadership on sourcing, evaluating and introducing new products and brands.
This role is ideal for someone who enjoys being hands-on, organized and commercially minded, while also having a genuine curiosity about wellness products and emerging trends.
What You’ll OverseeRetail Operations & Merchandising
- Oversee the day-to-day operation of Supernatural’s retail area.
- Maintain an elevated, organized and highly shoppable retail environment.
- Ensure products are stocked, priced, presented and merchandised properly.
- Create attractive product displays and seasonal merchandising.
- Monitor inventory levels and coordinate replenishment.
- Track product performance, sell-through and customer feedback.
- Identify products that are performing well and opportunities to improve the assortment.
- Coordinate new-product launches, promotions and product drops.
- Ensure retail standards remain consistent with the overall Supernatural brand and client experience.
E-Commerce & Fulfillment
- Help manage Supernatural’s online retail store and product assortment.
- Maintain accurate online product listings, pricing, inventory and product information.
- Coordinate online orders and fulfillment.
- Package and prepare orders to a high presentation standard.
- Manage shipping, returns and customer service related to online orders.
- Monitor online product performance and identify opportunities to improve sales.
- Help coordinate new product launches online.
- Work with our marketing team on e-commerce promotions, email campaigns and product features.
Experience with Shopify or a similar e-commerce platform is a strong asset.
Product Discovery & Sourcing
You won’t be expected to independently determine the entire product strategy.
Instead, you’ll work closely with Supernatural’s owners and leadership team to help discover, evaluate and bring exciting new products into the business.
This may include:
- Researching emerging products, brands and trends across longevity, wellness, biohacking, beauty, performance and healthy living.
- Identifying products gaining traction through social media, influencers, podcasts and leading global wellness retailers.
- Finding interesting products that are difficult to source or not widely available in Canada.
- Reaching out to brands, distributors and suppliers.
- Gathering pricing, wholesale terms, minimum orders and product information.
- Helping evaluate potential products based on demand, quality, brand fit and commercial potential.
- Coordinating product samples, orders and launches.
- Maintaining strong relationships with existing suppliers.
We especially want someone who naturally notices new products and enjoys finding brands before they become mainstream.
Client Education & Sales
- Become knowledgeable about the products Supernatural carries.
- Help clients understand what products do and why we selected them.
- Provide thoughtful product recommendations based on client interests and goals.
- Create an educational and discovery-driven retail experience rather than a high-pressure sales environment.
- Gather customer feedback and identify products clients are asking for.
- Help educate other Supernatural team members on new products and launches.
- Build relationships with regular clients and create a welcoming retail experience.
Social & Content Support
Retail should be part of the broader Supernatural conversation.
You’ll work with our marketing team to help showcase interesting products through:
- Instagram
- TikTok
- Short-form video
- New-product features
- Product demonstrations
- Staff picks
- Educational content
- Product launches and drops
- In-store events and activations
You do not need to be a professional content creator or influencer.
You should, however, be comfortable with social media, understand what performs online and ideally be comfortable occasionally appearing in content.
Who We’re Looking For
There is no single perfect background for this role.
You may currently work in:
- Premium or luxury retail
- Wellness
- Supplements
- Beauty or skincare
- Fitness
- Consumer health
- E-commerce
- Lifestyle brands
- Specialty retail
- Buying or merchandising
You will likely have:
- 2–4+ years of retail, e-commerce, merchandising, buying or related experience.
- Experience overseeing day-to-day retail operations.
- Strong organizational skills and attention to detail.
- Experience with inventory management and fulfillment.
- Strong customer service and communication skills.
- Comfort working with sales targets and product performance.
- Genuine interest in wellness, longevity, biohacking, health and performance.
- Good instincts for products, presentation and emerging consumer trends.
- Comfort using social media.
- Experience with Shopify or another e-commerce platform is an asset.
- Experience working with vendors and suppliers is an asset.
- The ability to manage multiple priorities in a fast-moving environment.
You’ll Thrive Here If You
- Are genuinely interested in wellness and longevity.
- Enjoy discovering new products and brands.
- Follow emerging wellness and lifestyle trends.
- Notice interesting products when travelling or scrolling social media.
- Are highly organized and detail-oriented.
- Enjoy both customer-facing work and behind-the-scenes operations.
- Take pride in keeping a store beautifully merchandised.
- Are comfortable managing inventory, online orders and fulfillment.
- Like learning about new products and explaining them to others.
- Have strong taste but are also practical and commercially minded.
- Enjoy working collaboratively with founders and leadership.
- Want to be part of a growing brand where your ideas and discoveries can have an impact.
Why Supernatural?
Supernatural is building a new category at the intersection of longevity, wellness, technology, aesthetics, recovery and experience.
Our Yorkville flagship is already open and growing, and retail is becoming an increasingly important part of the Supernatural experience.
You’ll have the opportunity to:
- Oversee a unique wellness retail environment in Yorkville.
- Work with innovative longevity, wellness and biohacking products.
- Help discover and introduce emerging brands.
- Work closely with Supernatural’s founders and leadership team.
- Help grow our e-commerce business across Canada.
- Participate in product launches, events and social content.
- Work alongside professionals across wellness, healthcare, aesthetics and technology.
- Access employee wellness benefits and treatments.
- Grow with Supernatural as the company expands.
Compensation & Benefits
$25–$30 per hour, based on experience.
Benefits include:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Store discount
- Vision care
- Wellness program
Apply
If wellness is already part of your world, you love discovering interesting products, and you’re excited by the combination of retail, e-commerce and wellness, we want to meet you.
Please submit your résumé along with a short note telling us why you believe you would be a great fit for Supernatural.
Bonus: Tell us about 3 wellness, longevity or biohacking products or brands you think Supernatural should consider carrying, and why.
Pay: $25.00-$30.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Store discount
- Vision care
Application question(s):
- Please write a short note telling us why you believe you would be a great fit for Supernatural.
Work Location: In person
