Mental Health & Addictions Supportive Housing Case Manager

Fred Victor
Toronto, ON

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Job details

Permanent | Full-time
6 days ago

Benefits

Extended health care
Housing allowance
Dental care
RRSP
Life insurance
Paid sick leave

Skills

Microsoft Word
Customer relationship building
Case file maintenance
Harm reduction
Post-secondary education
Client relationship development
Experience working with individuals experiencing homelessness
Case management
Data entry
Working with individuals with mental health conditions
Social Work
Resource navigation in case management
Experience working with individuals with substance use disorders
Client interaction

Full job description

INTERNAL/EXTERNAL

Job Title: Mental Health & Addictions Supportive Housing Case Manager
Position Type: Bargaining Unit, Full‐Time, Permanent
Number of Positions: 1
Reason for Posting: Existing Vacancy
Rate: $29.40 per hour
Vacation: 4 weeks to start
Benefits: Group benefits with Life Insurance, AD&D, Extended Health, and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid
sick leave and float day

RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful
completion of probation

Hours: 37.5 hours per week
Supervisor: Senior Manager, Housing First Intensive Supports Programs
Posting Date: August 24, 2026
Application Deadline: September 4, 2026
Location: 800 Bay Street, Toronto, ON, M5S 3A9 and various sites

Why Fred Victor?
For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to
improve the health, income and housing stability of people experiencing poverty and homelessness. We are
committed to ending homelessness, one person at a time.

Mental Health & Addictions Supportive Housing Program is a rent subsidy and case management ‘Housing First’
program designed to provide intensive case management and housing support to individuals who:

have severe and active substance use & mental health challenges.
are experiencing homelessness or precarious housing.
high intensity service use of emergency departments, hospitals, withdrawal management and/or the

criminal justice system.

The program works closely with Fred Victor’s Addiction Supportive Housing (ASH) program with 4 case managers
who work closely to support program clients. The two programs manage 32 units of rent‐supplemented housing,
and several individuals receive only case management support. The case managers provide intensive case
management to support 9 to 14 clients. Case Managers work as part of a team to meet clients’ housing and other
social and health needs. The program works closely with a variety of health care professionals & coordinates
services in various settings including, but not limited to, hospitals, housing, incarceration systems, various treatment
settings, etc.

Our work is grounded in the lived experience of the clients and the communities we serve, understanding of social
determinants of health and the principles of anti‐racism, anti‐oppression, equity, excellence. We are an agile team that
promotes learning and innovation. We provide high quality case management services and housing stabilization
services to individuals experiencing homelessness in the community and dealing with severe & persistent mental health
difficulties.

Does this sound like work you want to be a part of?
We offer an opportunity to join a diverse team of caring professionals in a high‐energy, supportive, and
collaborative work environment and a chance to make a difference. With over 75 programs and more than 25 sites
there are lots of opportunities to grow your career with us. Many members of the management team started in
relief and front‐line roles.

What You Will Do:

Provide both on‐site and community‐based assessment and long‐term case management services to

individuals living in units in various locations. Services are short‐term and intended to connect individuals to
needed services to support their ongoing wellbeing.

Provide intensive case management to support clients to stabilize their living situation. Identify client’s goals

around substance use, mental health, and treatment, which are all part of a comprehensive treatment
planning process which utilizes a harm reduction approach.

Supports clients in the acquisition of skills in daily living, developing coping strategies and promoting new

behaviours that improve wellbeing and safety.

Ongoing screening, assessment, monitoring, referral, advocacy, counselling, education, and life skills training

are all parts of this program.

What You Bring to the Team:

Post‐secondary education with a degree or diploma in Social Work, Social Services, or Health.
A minimum of two years of experience within the homelessness services sector, preferably in concurrent

disorder services with an emphasis on providing support through a recovery and strength‐based approach.

Working knowledge of Housing First, Harm Reduction, and Trauma‐Informed frameworks.
Engaging effectively with individuals experiencing serious mental health issues and/or addictions, cognitive

difficulties, brain injury or primary health care issues.

What Sets You Apart

Works from a harm reduction approach with clients dealing with addiction issues.
Exceptional ability to work cooperatively with team members, hospital personnel, other service providers and

other stakeholders to better meet client’s needs.

An understanding of the Mental Health Act and the processes involved in intervening in an unsafe situation

related to an individual’s mental illness.

Documents client‐related activities accurately and in a timely fashion on the Client Information System’s

database

Excellent interpersonal skills, sound knowledge of counseling skills and the ability to form relationships with

marginalized individuals.

Strong understanding of and commitment to social justice issues, equity issues, anti‐racism, and anti‐

discrimination practices.

Excellent documentation skills and the demonstrated ability to document regularly and within expected time

frames for the program.

Highly developed understanding of and proven ability to communicate professionally.
Well‐established boundaries to support ethical and effective client relationships.
Ability to work from a trauma‐informed/client‐centered approach.
Demonstrated ability to follow policies, procedures, and adhere to legislation.
Understanding of clinical practices and care models.
Ability to exercise good judgment.
Applied computer skills (Microsoft Word, Excel, and Internet).
The ability to communicate in another language is an asset.

Compensation and Benefits:

For the Addictions Supportive Housing Case Manager, Fred Victor offers a pay rate of $29.40 per hour.
4 weeks of vacation to start + 1 float day

Generous paid sick leave allowance
A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family

coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide
variety of dental care. Additional insurance includes vision care and travel for emergency medical services.

6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of

probation; you will contribute 4% of your gross salary to the same RRSP.

Access to employee and family assistance plan

How You Can Apply
Send your resume and an email describing why you want to be part of the Fred Victor team by September 4th at
5:00pm to [email protected] with “Mental Health & Addictions Supportive Housing Case Manager_2026”
in the subject line.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation
Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and
respected, and where every employee has the opportunity to realize their potential. As such, we welcome and
encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons
across the spectrum of sexual orientation and gender identities and have lived experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please
contact us in advance. We strive to provide reasonable accommodation whenever requested. Information received
relating to accommodation requests will be treated with confidentiality.

Apply Now

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