Job Summary
We are seeking a dynamic and experienced Sales Manager to lead our retail sales team and drive business growth. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a comprehensive understanding of sales management, merchandising, and store operations. This role involves overseeing daily store activities, developing sales strategies, managing staff, and ensuring exceptional customer service to meet company goals. The Sales Manager will play a pivotal role in fostering a positive team environment while maintaining operational excellence.
Duties
- Lead and supervise the retail sales team to achieve sales targets and enhance customer satisfaction.
- Develop and implement effective sales strategies, promotional campaigns, and marketing initiatives.
- Oversee merchandising, pricing, and inventory management to optimize product presentation and availability.
- Manage store operations including cashiering, cash handling, POS transactions, and bookkeeping tasks.
- Recruit, train, and develop staff through ongoing coaching, performance evaluations, and training programs.
- Handle customer inquiries, resolve complaints promptly, and ensure a high level of customer service.
- Monitor sales performance metrics and prepare reports for senior management.
- Coordinate purchasing decisions and manage vendor relationships to ensure product quality and cost efficiency.
- Oversee payroll processing, scheduling, and administrative functions related to store management.
- Ensure compliance with company policies, safety regulations, and operational procedures.
Skills
- Proven experience in retail sales management with supervisory responsibilities.
- Strong negotiation skills with the ability to close deals effectively.
- Excellent communication skills—bilingual or multilingual abilities are a plus.
- Proficiency in POS systems, merchandising tools, and basic bookkeeping software.
- Demonstrated leadership capabilities with team management experience.
- Skilled in recruiting, training & development, and performance coaching.
- Sound knowledge of marketing strategies, pricing tactics, and store management principles.
- Ability to handle cash handling procedures accurately and responsibly.
- Effective organizational skills with attention to detail in administrative tasks such as payroll and budgeting.
- Strong time management skills with the ability to prioritize tasks efficiently.
- Customer service orientation with phone etiquette proficiency.
- Analytical mindset with math skills for sales analysis and inventory control.
This position offers an exciting opportunity for a motivated individual to lead a retail team while contributing to the overall success of the organization through strategic planning and operational excellence.
Pay: $150,000.00-$200,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person
