Boston Scientific's hybrid workplace includes remote and onsite roles. By applying to this position, you will have the opportunity to discuss your preferred working location with your Talent Acquisition Specialist.
Remote Eligible: Hybrid
Mississauga, ON, CA
Works in line with Local Sales strategies to support achievement of sales growth to plan. Focus on customer support, order handling, complaint handling and assist the sales force wherever needed. This is a bilingual (English/French) role based in our Brampton office. This position offers hybrid work mode which requires 3 days/week in the office.
Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
Process stock deliveries to sales representatives in Region, as well as inventory transfers (for CS Rep II only).
Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
Arrange special deliveries on request.
Control and send out invoices.
File ordering documents and related records.
Handle service complaints from customers and/or sales representatives.
Follow-up short term consignment stocks with customers and sales representatives (for CS Rep II only).
Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
Quality System Requirements
In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
For those individuals that supervise others, the following statements are applicable:
Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
Establishes and promotes a work environment that supports the Quality Policy and Quality System.
Job Scope and Leveling Guidelines
Solid knowledge of the job. Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals.
Performs routine and some non-routine assignments using standard methods and sequences. Makes adjustments, modifications, and replacements to set processes as directed. Assignments require limited judgment in troubleshooting proven processes.
Close to moderate supervision. Receives general instructions on routine work and detailed instructions on new assignments.
Consequence of Errors
Errors may be detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.
Contacts are typically with individuals within own department and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation.
Boston Scientific Ltd. is required to and will comply with certain provisions contained in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and Part III-Employment Standards of the Integrated Accessibility Standards Regulation made under the AODA. BSL is committed to accommodation as required.
Job Segment: Customer Service Representative, Customer Service, Bilingual