Branch Manager
Sedgwick
Barrie, ON
The BM is responsible for the successful management of all operations of the district under the direction of the AVP Regional Operations. The primary responsibility is to develop and build district capabilities to support the company's short and long-term objectives of growth and profitability. Key performance indicators would be: revenue, growth, margin, service & quality, employee engagement and other workflow management indicators such as WIP turnover, accounts receivable and adjuster capacity and utilization.

PRINCIPAL DUTIES & RESPONSIBILITIES

Manages the District P & L and all related expenses
Manages and oversees all district operations in order to and meet growth & profitability targets
Understands profitability & growth drivers - how to assess performance, create and implement mitigation strategies and assesses and adjusts tactics where needed
Works with Sales & AM to identify growth opportunities relative to the district and ensures execution of account level agreements

Ensures efficiency, service and quality, ensuring adjusters:
Meet service and quality standards
Fully productive and utilized
Actively manages work in progress
May participate in the preparation of the annual budget;
Responsible for district staffing needs, including recruiting, mentoring, staff evaluations and productivity, coordinating with Segment leaders where specific skills or focus is required
Mentors, trains and develops adjusters to become competent, productive and motivated to facilitate the achievement of their individual goals in line with the district goals.
Champions needs of adjusters within the district to ensure they have the tools and support required to be successful
Ensures effective and consistent communication with all adjusters in the district, including monthly team meetings, as well as one-on-ones meetings as required

SUPERVISION/REPORTING

Duties are carried out with minimal supervision from the AVP Regional Operations
Coordinates with key leadership & function within Cunningham Lindsey Canada, including: Segment leaders, Finance, Sales & AM
Supervises and evaluates adjusters

Requirements

Minimum of five (5) years-experience in the insurance industry; preferable independent adjusting
Minimum of three (3) years management experience
Self motivated and goal oriented
Ability to problem solve and address complaints
Strong client communication skills
Excellent organizational , strategic and planning skills
Strong supervisory, interpersonal, and communication skills