Corbetts Ski + Snowboard is one of Ontario’s premier ski and snowboard destination shops, proudly family-owned and operating in Oakville for over 75 years. With a strong retail presence and a rapidly growing e-commerce platform built over the past 15 years, Corbetts continues to lead the industry with expert service and top-tier gear. Our knowledgeable and respected team creates a positive and welcoming work environment every day. We are currently seeking a full-time Junior Customer Service Representative to join our dynamic and growing business. In this role, you will be a motivated and reliable team member supporting the daily operations of our head office and assisting our senior customer service and sales team.
Responsibilities
The duties of this Junior Customer Service Representative include but are not limited to:
- Dealing with queries via phone, email, live chat and general correspondence with customers.
- Provide accurate information about products, order status, shipping, and return policies.
- Assist customers with placing orders and navigating the website.
- Resolve customer issues and complaints in a professional and timely manner.
- Office Reception – greet and assist visitors to the head office in a professional and friendly manner.
- Receive, log and distribute all incoming packages and mail.
- Process incoming returns in accordance with company policies.
- Inspect and assess the condition of returned items (used, damaged, new condition, etc.).
- Determine eligibility for refund, store credit, or replacement.
- Accurately issue refunds or exchanges in the system and communicate resolution to customers.
- Collaborate with the warehouse and fulfillment team to resolve order or inventory issues.
- Managing procurement of all office supplies and organizing office supplies.
- Performing other related office duties as required such as creating website listings and updating web pages.
Qualifications
- Previous experience in customer service or retail role (online or in-store).
- Knowledge and use of Microsoft Office- Excel, Word, Outlook.
- Strong verbal and written communication skills; can take direction from managers, able to problem solve and know when to ask for support.
- Excellent time management skills with a particular emphasis on the ability to multi-task and work independently.
- Thrives in a team environment.
- Excellent attention to detail and organizational skills.
- Familiarity with ski/snowboard gear is a plus (but not required).
Position: 6 month contract – looking for full time seasonal position
Salary: Hourly position – TBD based on experience
Job Type: Full-time
Location: In-person, Corbetts Head Office location in Oakville, ON
Hours: Mon-Fri 9am-5pm, some weekends required in the peak season
Job Type: Full-time
Pay: $17.60-$20.00 per hour
Work Location: In person
