Parts Technician Supervisor
Calgary
Permanent, Full-time
In-Person
Salary: $29-$31/hour
Monday to Friday: 40 hours/week (5 days/week)
Seasonal overtime work and occasional weekends
About NEW WEST GROUP of Companies
NEW WEST GROUP of Companies has been serving Calgary and Southern Alberta since 1994, offering innovative custom solutions to clients involved in commercial, industrial, and residential construction, specifically designed to make their job easier. We strive to provide innovative solutions always keeping their needs in mind. As part of the NEW WEST GROUP of Companies – the fastest growing rental and fuel sales business in Southern Alberta – we are dedicated to providing top-notch service and support to our clients.
At NEW WEST GROUP of Companies, we pride ourselves on fostering a warm and inclusive environment where every team member feels valued and supported. Our culture is characterized by friendliness, fun, and a strong sense of camaraderie. We believe in bringing people together and supporting each other to achieve common goals. Our core values of respecting our customers, our company, each other, and ourselves guide everything we do. Maintaining a safety-oriented culture, upholding the company's reputation, and fostering respectful communication are integral parts of our culture. At NEW WEST GROUP of Companies, we're not just colleagues, we're a team committed to mutual respect, growth, and success.
Position
Join the NEW WEST GROUP of Companies team as a full-time Parts Technician Supervisor, where your expertise in parts sales, inventory control, purchasing, and record-keeping will be essential to our operations. You will oversee and coordinate all purchasing responsibilities, working closely with the apprentice parts technician, ensuring communication with vendors and maintaining an accurate and up-to-date purchase order system.
If you thrive in a fast-paced environment, excel in teamwork, and are committed to delivering high-quality service, we invite you to be a part of our dynamic and supportive team. This role offers the Red Seal Journeyman Parts Technician the opportunity to lead and mentor, guiding the apprentice parts technician while helping to implement and maintain warehouse procedures. Take the next step in your career with us and make a significant contribution to our success.
Responsibilities
As a Parts Technician Supervisor on our team, you will:
- Supervise and assist the apprentice parts technician in the daily operation of the parts department
- Work with the apprentice parts technician to fulfill all orders accurately and on time, both internally and externally, including all supplies required for day-to-day operations
- Quote, source, and sell parts to external customers
- Ensure timely closing of all purchase orders, and routinely follow up on outstanding orders, tracking and updating their status
- Source new suppliers when necessary, assessing their reliability and the quality of their products
- Negotiate pricing and terms of procurement with current suppliers
- Utilize inventory management software to maintain and regulate parts warehouse inventory, assigning costs to all incoming and outgoing inventory
- Implement new parts department procedures and maintain current ones
- Ensure that inventory records in the parts warehouse are kept accurate and up to date
- Regulate parts ordering volume and implement parts ordering procedures as required
- Receive additions to the rental fleet and ensure that equipment inventory records are updated accordingly
Essential Qualifications
- Minimum 5-year experience in a similar role and industry preferred
- Red Seal Certified Journeyman Parts Technician
- Technical Experience: Extensive experience working in parts departments and using inventory management systems, point-of-sale software, and tools such as Excel and Access to support daily operations.
- Inventory Software Proficiency: Advanced knowledge of inventory management and purchase order software. Capable of issuing, receiving, and returning parts, managing stock levels, and assigning parts to work orders for both internal and customer-owned equipment. Experience in issuing and closing purchase orders.
- Microsoft Office 365 Proficiency: Strong working knowledge of Microsoft Office 365 programs, including Excel, Word, and Access.
- Inventory Control: Demonstrated experience managing parts warehouse stock, including assigning bin locations and maintaining accurate inventory records. Proficient in costing parts for downed equipment or for use in both billable and non-billable service and maintenance of fleet equipment. Strong knowledge of conducting cycle and inventory counts to ensure stock accuracy.
- Parts Ordering: Skilled in sourcing, identifying, and procuring parts for equipment under repair, with the ability to meet tight deadlines and track orders efficiently.
- Inventory Management: Expertise in monitoring stock levels and ensuring timely restocking to prevent stockouts. Adept at maintaining an organized parts warehouse to support smooth operations.
- Processing Customer Orders: Experience coordinating all aspects of customer orders, from quoting and selling to shipping parts, ensuring seamless and timely processing.Previous experience in labour-intensive roles such as landscaping, or concrete preparation experience
- Customer Service: Extensive experience engaging with both internal (shop and operations staff) and external customers (parts and service clients) with a focus on providing excellent customer service. Proven ability to build and maintain strong relationships to ensure repeat business and customer satisfaction.
Preferred Qualifications
- Preference given to candidates with experience as parts technician in the construction equipment rental industry
Competencies We Are Looking For
- Leadership: A strong leader who emphasizes effective communication and fosters a positive work environment. Able to guide and mentor team members to ensure smooth operations and high performance.
- Collaboration & Customer Service: Focuses on collaboration with both internal teams and external customers, ensuring exceptional customer service and the successful implementation of processes that support the efficient operation of the parts warehouse.
- Resourceful: You are an innovative problem solver. You find a path around any obstacle
- Enjoys Responsibilities: You take ownership of your work
What’s In It For You?
- Exceptional company culture
- Dynamic growing team
- Company bonus program
- Paid vacation
- Birthday day off with pay
- Prescription, health and dental coverage, long-term disability coverage
- Ongoing training
- Tuition reimbursement for continuing professional development
- Safety boots reimbursement program
NEW WEST GROUP of Companies invites applications from all qualified candidates.
Job Types: Full-time, Permanent
Pay: $29.00-$31.00 per hour
Expected hours: 40 per week
Additional pay:
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
Schedule:
- Monday to Friday
- On call
- Weekends as needed
Application question(s):
- Do you have at least 5 years of experience as a Red Seal Journeyman Parts Technician?
- Have you supervised apprentice parts technicians in the past?
- Have you quoted, sourced, and sold parts to external customers? If yes, please provide an example.
- Have you implemented new procedures in a parts department or maintained current ones? If yes, please provide an example of a procedure you implemented or maintained and the impact it had.
- Have you managed a team before? If yes, with which employer?
Licence/Certification:
- Red Seal Parts Technician certification (required)
Work Location: In person
