Job Summary:
We are seeking a detail-oriented and customer-focused Customer Solutions Coordinator with strong communication skills to join our team in a manufacturing environment. The ideal candidate will be responsible for handling customer inquiries, processing orders, coordinating with production and logistics, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and knowledge of manufacturing processes. This is a fast paced work environment.
Key Responsibilities:
Customer Interaction & Order Management
- Respond to customer inquiries via phone, email, and online portals in a timely and professional manner.
- Process customer orders, ensuring accuracy and timely entry into the system.
- Provide quotes, pricing, and lead time estimates based on customer requirements.
- Maintain strong relationships with customers by providing updates on order status, delivery schedules, and any potential delays.
Coordination with Internal Teams
- Work closely with production, logistics, and quality assurance teams to ensure orders are manufactured and shipped according to customer expectations.
- Communicate any changes, delays, or issues to customers proactively.
- Collaborate with sales and account managers to address customer concerns and identify opportunities for growth.
Issue Resolution & Customer Satisfaction
- Handle customer complaints and troubleshoot product or service issues.
- Work with quality and production teams to address defects, returns, or replacements as needed.
- Ensure a high level of customer satisfaction by addressing concerns quickly and efficiently.
Documentation & Reporting
- Maintain accurate customer records, order history, and communication logs in Quickbooks
- Generate reports on customer trends, order status, and service performance for internal use.
- Create Production work orders for the plant for all orders.
- Ensure compliance with company policies and industry regulations.
Qualifications & Skills:
- Experience: 2+ years in customer service, preferably in a manufacturing or industrial setting. Also accepting applications from recent University graduates (with Intermediate Excel and great communication skills).
- Education: College/ University degree in Business, Marketing or related field preferred.
- Skills: Strong English communication skills (writing and verbal) .
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office (Intermediate Excel, Word, Outlook) .
- Problem-solving and conflict-resolution skills.
- Attention to detail and organizational skills.
Preferred Qualifications:
- Preferred experience with manufacturing processes
- Must have Intermediate Level Excel Skills
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
