Job Summary
We are seeking a detail-oriented and friendly Dental Receptionist/Administrator lead to join our dental practice. The ideal candidate will be responsible for managing the front desk operations, ensuring a smooth and welcoming experience for our patients.
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Schedule
Monday and Thursday: 12pm to 8pm
Tuesday and Wednesday: 9am to 6pm
Saturday: 8am to 3pm (negotiable)
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Key Responsibilities
Patient Relations & Front Desk Operations
- Warm Welcomes: Greet and assist patients warmly upon arrival per office protocols, creating a positive first impression and handling check-in procedures.
- Communication Management: Manage phone systems to handle incoming patient calls, inquiries, confirmations, changes, and cancellations effectively.
- Office Environment: Maintain a clean, organized, and well-stocked front desk area.
Appointment Scheduling & Flow Optimization
- Schedule Optimization: Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
- Retention Management: Proactively manage potential cancellations, handle objections to encourage appointment retention, and effectively manage the recall system.
- Team Coordination: Coordinate closely with dental staff to ensure efficient patient flow throughout the day.
Financial & Insurance Management
- Billing & Payments: Complete patient billing post-treatment, process payments, and manage billing/fee inquiries professionally in accordance with office policies.
- Insurance Processing: Verify patient insurance information, ensure proper documentation is collected, and submit insurance claims.
- Accounts Receivable: Track, manage, and collect Accounts Receivable (AR).
- Financial Reconciliation: Track, add, and reconcile insurance checks within AbelDent.
Records & General Administration
- Data & Software Management: Maintain accurate patient charts and electronic medical records exclusively using AbelDent software.
- Correspondence: Process referral letters and other provider correspondence; organize, manage, and file all patient records.
- Administrative Support: Assist with general administrative tasks including filing, data entry, and correspondence as needed.
Leadership
- Team Leadership: Manage, motivate, and lead the dental office team.
Qualifications
- Experience: Previous experience in a medical or dental office setting is preferred; familiarity with front desk operations in a healthcare environment is highly desirable.
- Technical Skills: Proficiency in electronic medical records systems, with specific experience using AbelDent.
- Soft Skills: Excellent verbal and written communication skills with a strong focus on exceptional customer service.
- Work Style: A positive attitude, professionalism, and the ability to work collaboratively within a team.
- Efficiency: Ability to multitask and maintain strong attention to detail in a fast-paced environment.
What We Offer:
- A supportive and positive work environment with a friendly team that feels like family.
- Opportunities for professional growth and career development within the practice.
- Competitive compensation package and benefits.
If you are passionate about providing excellent patient care and have the necessary skills to thrive in a dental office environment, we encourage you to apply for this rewarding opportunity as a Dental Receptionist.
Job Types: Full-time, Part-time
Pay: $23.00-$30.00 per hour
Benefits:
Ability to commute/relocate:
- Etobicoke, ON M9V 0A1: reliably commute or plan to relocate before starting work (required)
Experience:
- Dental receptionist: 1 year (required)
Work Location: In person
