Client Service Representative (CSR)
Wage: $21.25 - $24.00/hour (depending on experience)
Job Type: Full-time, Permanent
RainTree Veterinary Hospital – Comox, BC
RainTree Veterinary Hospital is looking for a dedicated and enthusiastic Client Service Representative to join our team.
About Us
We are a busy, privately owned small animal practice committed to providing the highest quality care for our patients while supporting pet owners with compassion and professionalism. Our team of veterinarians and support staff work together to create a welcoming, respectful and collaborative environment for both our patients and their families.
We believe exceptional patient care starts with a great team, and we are committed to fostering a workplace where employees are respected, supported, and encouraged to grow.
Job Description
As a Client Service Representative, you will be the first point of contact for our valued clients and play an important role in ensuring they receive exceptional service while helping our hospital operate smoothly and efficiently.
Responsibilities Include
- Greeting clients and assisting with the check-in and check-out process.
- Scheduling appointments and managing the appointment calendar efficiently.
- Answering phones and assisting clients with general inquiries.
- Supporting clients with compassion and professionalism, including during stressful or emotional situations.
- Communicating clearly and collaborating effectively with veterinarians and fellow team members.
- Maintaining accurate patient medical records.
- Processing payments and client transactions.
- Helping to keep the reception area and hospital clean, organized, and welcoming.
- Assisting with administrative duties and supporting other team members as needed.
Qualifications
Required
- Previous experience in customer service or a receptionist role.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask, problem-solve independently, and remain composed in a fast-paced environment.
- Proficient computer skills.
- A positive attitude and willingness to work as part of a team.
Preferred
- Previous experience in a veterinary clinic.
- Experience with Avimark Veterinary Software.
Schedule
- Full-Time (4 - 5 days per week)
- Day shifts (8:30 am – 5:30 pm).
- Some Saturdays required (8:30 am – 12:30 pm).
- Flexibility to work extended hours when needed.
- Closed statutory holidays.
Benefits
- Extended Health Benefits through a Health Spending Account (HSA).
- Employee discounts on veterinary services and products for personal pets.
- Uniform allowance.
- Supportive and collaborative team environment.
If you're looking to build your career in a supportive, team-oriented veterinary practice, we'd love to hear from you.
Please submit your resume and a cover letter to [email protected] outlining your relevant experience and why you feel you'd be a great fit for our team.
We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.
We look forward to welcoming you to our team!
Pay: $21.25-$24.00 per hour
Benefits:
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Wellness program
Ability to commute/relocate:
- Comox, BC V9M 3M9: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Reception : 1 year (preferred)
Work Location: In person
