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Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.
JOB SUMMARY
Reporting to the Sr Operations Manager, the Customer Relationship Supervisor is responsible for providing specialized support to customer and operations at the Leek Facility
RESPONSIBILITIES
- Maintain close interaction with the customer and develop strong customer relationships to deliver service requirements.
- Act as a liaison between OPSCS and the customer and report customer feedback to management, including any signs of customer dissatisfaction or concerns, service failure discoveries, projects or rush orders, claims, and damages.
- Responsible and act as a liaison for all third-party carriers as required.
- Troubleshoot with the customer, carrier, and operations team to resolve any issues that arise with transmissions, carrier performance, load planning discrepancies. and escalate when necessary.
- Follow up and support the operations team and the customer for any changes or updates to orders or process.
- Supervise the team at the Leek facility and ensuring all inbound/outbound activity are performed as per service level expectations.
- Responsible for conducting daily coaching and annual performance reviews for their team. Ensure team members are recognized for their good performance and handling disciplinary situations appropriately.
- Monitor and manage workload levels for the inventory and logistics control functions, ensuring workflow for the department meets customer deadlines.
- Manage facility maintenance and relationship with the property management at Leek.
- Report and invoice client for all monthly charges.
- Applies specialized knowledge about the customer and the company to make informed decisions and problem-solve.
- Maintain current and accurate SOPs and work instructions for related work under their control.
- Prepare any reports and KPI’s requirements as required by the company and the customer.
- Promote a clean, safe, and positive work environment.
- Support continuous improvement opportunities and the on-going review of operational processes with the team, encouraging the identification and/or suggestions of improvement ideas.
- Assumes additional related responsibilities as required.
EXPERIENCE
- Two years of supervisory experience working in a logistics supply chain environment preferably at a 3PL.
- Bilingual in English and French as asset preferred.
EDUCATION
- Post Secondary education with an emphasis on supply chain management or the equivalent in experience.
COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
