Checkout Services Co-worker
Ikea
Vancouver, BC
Your Purpose

I am a highly engaged co-worker who is committed to:
Ensuring our check-out service is fast and efficient for our customers’ and cost-effective for the IKEA store
Handling payment in a reliable, efficient, accurate and friendly way

I always aim to create a positive experience for our customers, so they will want to return and shop with us again over time. I use the IKEA tools and expertise of my colleagues to support me in achieving this.

Your Assignment
My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed
I have the knowledge, confidence, and desire to make customer payment easy
I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer
I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone
I use the till to accurately register products and register payment from customers according to given routines
I ensure our store is a safe and secure environment at all times for visitors and co-workers
I understand the importance of accurate stock inventory and how my own actions impact on this
I understand global solutions, tools and working methods and the IKEA Concept and ensure I use the appropriate manuals and other education tools to support me in maximising our customers’ shopping experience
Contribute to the check-out action plan and take ownership for my part in its delivery
Listen to feedback from customers when given and passing this on to my manager
I know our daily and weekly service targets and this drives me to improve our service delivery
I have an overview of the store and customer relations action plans and understand how our action plan supports this
I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers
I follow cash handling procedures to ensure the security of money handling
Promote a safe and respectful work environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers
Assume responsibility for other tasks and projects as they occur and/or as directed

You Have/Are
Ability to handle several tasks at the same time.
Good personal disciplines and work ethic
A flexible approach/open to change
Good attention to detail
Good at quickly building rapport
Enthusiastic about work and working with others in a team
Self-reliant and motivated with a proven ability to work as part of a larger team
Demonstrates a polite and friendly manner
Ability to use and take personal initiative
Computer literate
Assertive and able to remain calm and controlled when faced with emotional customers under stressful times
Fluent in English (written and verbal skills)
Ability to prioritise and organise own work to make efficient use of time available
Experience of working in a fast-paced environment
Face-to-face customer service experience
Ability to make decisions

Your Availability & Work Week
O pen availability in the week is preferred; at a minimum, however, you must meet one of the following:
Open availability to work both Saturdays and Sundays, and at least one (1) full weekday (Monday to Friday)
Open availability to work both Saturdays and Sundays, and at least two (2) weeknights (Monday to Friday closing shifts)

Your Business Partners
Reports to: Checkout Services Manager
Supervised by: Checkout Services Team Lead

Growing Together
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

We Hire Straightforward, Down-To-Earth People
IKEA co-workers tend to be enthusiastic and hard working with a genuine willingness to work together. While there are many reasons to join IKEA, if you ask co-workers why they stay, their number one response is "because of the people".

Egos Parked At The Door
We're all co-workers. We're not big on fancy titles, corner offices or private jets, and we leave our egos at the door. Why? Because it means you get to work as a team member, have fun and get on with the job.