ParaMed is currently seeking a Clinical Community Supervisor, NSWOC (Nurses Specialized in Wounds, Ostomy & Continence) to join our dynamic team of caregivers. If you enjoy making people smile and sharing your knowledge, we know you will love a career with ParaMed! We want you to join our team of spirited and fun loving health care professionals as we support the neighbours in our community!
The Clinical Community Supervisor, NSWOC will provide supervisory support to Regulated and Unregulated Staff, with an emphasis on Wounds, Ostomy and Continence. They will also be responsible for ensuring effective delivery of patient services in accordance with legislation and the standards as determined by their regulatory body and the practice setting. The Clinical Community Supervisor, NSWOC, will have the knowledge to assess, select, implement and evaluate a wide range of nursing interventions to ensure consistent safe, competent and ethical care.
- Ensures the establishment of an effective patient-related Plan of Care which is consistent with funder service plan.
- Conducts in-home visits per ParaMed’s policy (Quality Management Manual – Home Visit Policy) to assess.
- Receives and reviews referrals/requests from funder.
- Provides advice and support to the Patient Service Delivery Coordinators, as required, when scheduling for a non- routine/complex patient.
- Case manages all non-LHIN funded patients.
- Communicates regularly with funder about patient Plan of Care, changes in condition and risk issues.
- Collaborates with internal and external health care team as appropriate.
- Reviews, implements and complies with all policies and procedures as directed.
- Maintains current and accurate documentation on all patient records (in-home/electronic/office) and patient charts/records.
- Generates reports and performs statistical analysis (i.e. on hours worked, number/nature of visits, number of performance reviews completed).
- Determines the appropriateness of an unregulated care provider performing a Special Function.
- Delegation of an authorized act procedure to unregulated staff
- Teaching and monitoring of Special Function.
- Participate in On-Call Rotation as required.
Quality and Risk Management
- Responds to and follows through on urgent situations regarding patients including Not Seen/Not Found, in accordance with local contractual obligations.
- Ensures that regulated staff are informed in a timely manner of any potential or real risk within the scope of their position.
- Investigates and responds to serious funder/patient complaints/issues.
- Initiates and follows through on Reportable Event Document (RED’s).
- Ensures compliance with all Quality Management policies and Risk Management procedures.
Hire and Management
- Interviews and recommends hiring decisions
- Conducts orientation, training and In-Service training as required.
- Monitors employee performance through in-home visits, internal/external feedback and funder feedback.
- Assesses employee performance through the completion of probationary reviews and annual performance reviews
- Receives and responds to work-related concerns/issues in a timely manner.
- Responds to performance concerns in a timely manner through investigation and follow-up, as required, with an appropriate Management or Human Resources Representative.
- Ensures compliance with the Collective Agreement, if applicable.
- Ensures that the employee recognition program is maintained Occupational Health and Safety
- Ensures that health and safety hazards and accidents are reported immediately and in compliance with Community Health Services’ established policies and procedures.
- Investigates and thoroughly documents all accidents and reports all time-sensitive documentation to the Occupational Health and Safety Department and Workplace Safety and Insurance Board.
- Creates and promotes a rehabilitation/return to work plan for injured workers that includes modified work assignments.
- Completes ongoing monitoring of the established rehabilitation/return to work plan and complies with and understands the Occupational Health and Safety legislation and practices
- Responds to requests for private/private/another funder service.
- Develops and strengthens a positive working relationship with patients, funder and other service providers.
- Actively participates in internal and external committees and community functions (i.e. workshops, job/health fairs, patient conferences, provider meetings, participation on focus groups).
- Continually improves professional development (i.e. reading educational material from the College of Nurses, attending workshops and seminars).
- Contributes to a healthy and safe working environment.
- Performs other duties as required.
Qualifications and Education Requirements RN, RPN, PSS Programs
The minimum qualifications for this job are specialized post-secondary education and between 3-6 years of job- related work experience, or an equivalent combination of education and experience.
- Current Registered Nurse Certificate or Registration from the College of Nurses of Ontario.
- Completion of the Nurses Specialized in Wounds, Ostomy & Continence Canada Program (NSWOCC, previously known as Enterostomal Therapy (ET) Nursing program)
- Current registration with NSWOCC
- Excellent verbal and written communication skills.
- Thorough knowledge of community health care, community programs/services and first aid as well as demonstrable knowledge of standards and guidelines of Wounds, Ostomy & Continence Therapy
- CNA Certification – WOCC(C) preferred.
- Excellent organizational, interpersonal and teaching skills.
- Proven experience leading and managing a team.
- Experience in a unionized environment is an asset.
- Working knowledge of MS Office software application.
- Knowledge of the Patient Information Management System software is an asset
Therapy Programs where applicable based on LHIN contract conditions
- Current registration to practice therapy in Ontario;
- Possess a registration as a registered therapist from, and is in good standing with, the appropriate College;
- Skilled with patient motivation/coaching of patients in the use self-care strategies;
- Skilled in teaching self-management principles to staff at the bedside;
- Skilled to train staff on and support/sustain best practice/leading practice implementation; and, in compliance with all applicable Law relating to the practice of the applicable therapy in Ontario.
Ability to work non-traditional and on-call hours as required.