Program Manager
Durham College
Oshawa, ON

Requires a

Program Manager, School of Continuing Education

$73,402 to $91,752

Durham College is seeking a Program Manager for the School of Continuing Education, to handle a large and diverse portfolio of programs including Trades, Education, and Arts & Design. This position reports to the Dean, School of Continuing Education.

The Program Manager is responsible for the success of a defined grouping of programs and courses within the School of Continuing Education (CE). The incumbent is also accountable for hiring, supervising, motivating, and evaluating the part-time academic staff for the group of courses under his/her jurisdiction. The incumbent will be responsible to meet all budget and enrolment targets for his/her program area(s). The incumbent is also responsible for participating in a wide range of initiatives that ensure the programs under his/her direction remain current and viable. The Program Manager will have primary responsibility for identifying new program opportunities appropriate to his/her portfolio, and will work collaboratively with the Director, Program Quality and Development to participate in the creation of such new programs. The incumbent is also responsible for participating in the program review process for programs that fall within his/her defined program area(s).

In addition to the above, the Program Manager is responsible for managing and resolving complex student issues that have been escalated to them by the Program Assistants, Student Advisor, Senior Operations Manager, or other member of Continuing Education.

The incumbent will manage the delivery of a roster of programs and courses within the defined program areas that meet student needs. As such, the incumbent will be responsible for all delivery modes to maximize availability and access, and to ensure maximum retention and completion of programs. This includes coordinating faculty scheduling for all delivery modes, including in-class, correspondence, and online (multiple intakes and monthly/semester courses). The Program Manager will implement corrective action where necessary to ensure each course’s fiscal and enrolment targets are met, to ensure the highest level of student satisfaction is maintained, and to ensure strategic and operational initiatives are successfully achieved. The incumbent will also identify future program and course opportunities by liaising with external organizations and provincial college counterparts. The Program Manager will work collaboratively with other college schools and departments to meet the needs of the Continuing Education students and programs, and liaise with external organizations to determine and maintain any relevant articulation agreements. The incumbent will attend Program Advisory committee meetings and full-time program meetings as needed, taking appropriate action to ensure program quality. This includes ensuring their program areas’ information is current and maintained to meet print and web publication deadlines.

The Program Manager is responsible for management of Continuing Education staff. They are required to recruit, develop, motivate, and evaluate part-time academic staff teaching in the incumbent’s program areas. This includes working closely with the Senior Operations Manager to ensure operational work handled by Program Assistants in relation to the portfolio is completed in a timely and satisfactory manner.

The Program Manager is required work collaboratively with the Director, Program Quality and Development to facilitate the identification and creation of new courses and programs offered in his/her program areas and ensure courses/programs are evaluated and updated/amended as required. In addition, the Program Manager manages the operating budgets for his/her program areas and meets budget and enrolment targets as established by the Dean.

The successful incumbent will possess a Bachelor’s degree in at least one of the following fields: Trades, Adult Education or Media. A Masters degree is preferred. The incumbent will possess a minimum of 5 years of direct industry experience, including supervisory and managerial experience, including hiring, staffing, and budgeting. Experience working in a post-secondary educational setting is ideal – preferably at the college level in an administrative capacity. Experience in teaching at the post-secondary level is an asset. The incumbent will have experience in complex problem solving, analysis, negotiation and conflict resolution.

Durham College invites applications from all qualified individuals. Durham is committed to fostering workplace diversity, and, provides accommodations to applicants with disabilities throughout our hiring process. If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and/or if you are selected for an interview, please contact our Human Resources (HR) department and an HR assistant will work with you to meet your needs.

Telephone: 905.721.3073


Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes at 4:00 p.m. on April 29, 2019. Competition number AD19-05.

We thank you for your interest in employment with Durham College however, only those candidates selected for an interview will be contacted.

Required Skills

Required Experience