What an exciting time to weave a new fabric into the vibrant neighborhood of downtown Toronto!
Say hello to Canopy by Hilton Toronto Yorkville! Canada’s first Canopy by Hilton. Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as “friendly enthusiasts,” that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.
Attention to detail and an energetic environment ensures Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “Positive Stay,” where memories are made, and comfort is guaranteed.
Canopy by Hilton Toronto Yorkville is a 183-room hotel with restaurant, street level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.
Position Title: Groups and Catering Sales Manager/ Groups and Catering Sales Enthusiast.
Reports To: Director of Sales & Marketing/Lead Sales & Marketing Enthusiast
Position Status: This posting is for a current open position
Salary Range: The salary range for this position is $60,000–$76,000, with final compensation determined by factors such as experience, education, and certifications.
Job Overview: Responsible for developing and fostering new corporate transient business through proactive direct sales, outside appointments, and tours for the hotel. Also develops strategic action plans and drives measurable and incremental sales revenue.
POSITION SUMMARY OF DUTIES AND RESPONSIBILITIES:
Key Responsibilities:
Sales & Business Development:
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Identify and secure new group and catering business opportunities, targeting both corporate and social clientele.
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Develop and implement strategies to increase group bookings, catering sales, and overall revenue.
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Maintain and grow relationships with existing clients to ensure repeat business.
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Prepare proposals, negotiate contracts, and close sales for events, meetings, and group bookings.
Event Planning & Coordination:
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Oversee all event details for group bookings and catered events, ensuring a seamless process from initial inquiry to post-event follow-up.
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Work closely with the kitchen, front-of-house, and other departments to ensure smooth event execution.
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Collaborate with clients to understand their vision, preferences, and needs for their events.
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Ensure events are executed on time and within budget, exceeding client expectations.
Customer Service & Relationship Management:
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Provide exceptional customer service to group clients, ensuring their experience is positive and memorable.
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Address and resolve any issues or concerns related to catering and group bookings.
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Maintain clear and consistent communication with clients throughout the planning and execution phases of events.
Administrative Duties:
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Maintain accurate records of group sales activities, leads, contracts, and financial information.
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Prepare and deliver sales reports to management, tracking progress toward goals.
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Ensure compliance with all policies and procedures related to catering and group bookings.
Qualifications:
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Education: A degree or diploma in Hospitality Management, Business, or a related field is preferred.
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Experience: Minimum of 3-5 years of experience in catering sales, event planning, or group sales within the hospitality industry.
Skills:
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Strong sales and negotiation skills.
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Excellent written and verbal communication skills.
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Exceptional organizational skills and attention to detail.
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Ability to work under pressure and meet deadlines.
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Proficiency in MS Office and event management software.
Personal Attributes:
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Strong interpersonal skills and the ability to build lasting client relationships.
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Creative problem-solving abilities and a client-focused approach.
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A positive attitude, a strong work ethic, and the ability to work independently and as part of a team.
Additional Information:
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Competitive salary and commission structure based on performance.
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Benefits package (health, dental, and vision).
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Opportunities for growth and career advancement within the company.
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Fast-paced, dynamic work environment with a focus on client satisfaction.
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If you are passionate about event planning, sales, and delivering exceptional experiences for groups and clients, we encourage you to apply.
ACCOUNTABILITY:
Education & Experience – Post-secondary degree/diploma in sales or business preferred, with a minimum of two years’ experience in a similar sales role.
Communication & Professionalism – Strong written and verbal English skills with a polished, confident, and hospitable presentation style.
Technical Proficiency – Proficient in Microsoft Office; experience with Hilton OnQ PMS and Delphi is an asset.
Organization & Adaptability – Strong planning, organizational, and problem-solving skills with the ability to remain resourceful in a fast-paced, high-pressure environment.
Flexibility & Mobility – Ability to travel for tradeshows and events; may require a valid driver’s license and flexibility to work evenings, weekends, or holidays.
Physical & Functional Requirements – Capable of standing/moving for extended periods, lifting up to 25 lbs, handling administrative tasks, and applying mathematical, communication, and analytical skills regularly.
HEALTH AND SAFETY:
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Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
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Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labor.
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Report all injuries or illnesses to a supervisor or manager immediately.
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Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues for the attention of the committee.
WHY JOIN US:
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Health, Dental, and Vision benefits.
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Performance based Incentives/bonuses.
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Discounted On-site Parking.
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Discounted and Complimentary employee meals.
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Discounted Hotel Rooms Nights (Hilton Worldwide).
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Hilton University access.
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Tuition Reimbursement.
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Dry cleaning.
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RRSP matching.
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Perkopolis.
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GoodLife – Discounted membership.
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Employee engagement and appreciation events.
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Wellness Days.
Accessibility & Accommodation:
Job Posting – Canopy by Hilton is committed to an inclusive, accessible recruitment process. Accommodation is available upon request for all stages of the selection process.
Communication (i.e.) booking Interview – If you require any accommodation during the interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.
About Easton’s: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry – renowned brands such as Marriott/Starwood, Hilton and IHG. With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for the demanding business and leisure traveler.
In the highly competitive hotel industry, Easton’s Group’s core advantages are prime locations, premium quality, and superb service. Every Easton’s Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests. Whether it’s the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre and cultural hotspots, or the Vaughan properties that are close to the area’s main tourist attractions like Canada’s Wonderland or Vaughan Mills Shopping Centre.
ABOUT HILTON: One of the world’s largest, fastest-growing hospitality companies representing 18 Brands, 122 countries and territories and more than 6,800 properties worldwide…and counting!
Hilton’s vision is to fill the earth with the light and warmth of hospitality.
Recognized for a culture of belonging:
2025 ranking as the #1 World's Best Workplace by Fortune magazine and Great Place to Work
2022 World’s Most Valuable Hotel Brand, Brand Finance Global 500
2022 Best Workplaces for Women
Since being founded in 1919, Hilton has been a leader in the hospitality industry and remains a beacon of innovation, quality, and success. This continued leadership is the result of Team Members staying true to the brand’s Vision, Mission, and Values.
Specifically, we look for team members who demonstrate these Values:
Hospitality – We're passionate about delivering exceptional guest experiences.
Integrity – We do the right thing, all the time.
Leadership – We're leaders in our industry and in our communities.
Teamwork – We're team players in everything we do.
Ownership – We're the owners of our actions and decisions.
Now – We operate with a sense of urgency and discipline.
Brighter Together. We are Hilton. We are Hospitality.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
