Senior Specialist/Engineer Service Operations
Montréal, QC
Profession: Service Operations

Work Location: Americas-Canada-Montreal




Welcome to SITA... We lead one of the most exciting and advanced industries on earth.
Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it’s our job to support their operations. As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock, every day.
Our Vision: Easy air travel every step of the way


With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go. Far.
Challenge: Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.
Opportunity: Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.
At SITA we believe that creating and nurturing an inclusive culture is about who we are as an organization, and as an employer. Diversity is more than a target to us, it’s a key part out of our collective identity and values.

Benefits in Canada

  • Extended Health Care
  • Dental Care
  • Health Spending Account
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program

  • Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
  • Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
  • Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems
  • Perform Change Management Configurations Design and Implementation of the supported Product & Systems
  • Manage local suppliers in the provision of services for the SITA Service Operations centers and report on services provided to management.
  • Continuously identify and document lessons learnt known errors and operational knowledge for improved services
  • When/where required be contactable for escalations and support on and on-call standby basis
  • Ability and motivation to work in a team and in rotating shifts

  • Diploma / Degree in Computer Science or equivalent in-country qualification.
  • IT certifications including:
Microsoft MCSE (required)
Cisco CCNA (desirable)
RedHat Certified RHCSA (desirable)
CCP Citrix Certified Professional (desirable)
VCP VMware Certified Professional (required)
AWS/Azure Certified (desirable)
ITIL Foundation Certificate (required)

MS-SQL Database Administrator(desirable)



  • Strong experience in customer services using ITSM tool.
  • 5 to 7 years experience of troubleshooting Servers infrastructures including Windows, Linux server operating systems & virtualization (VMWare), storage devices, middleware.
  • 2 to 3 years experience on cloud platforms technologies (public or private) including delivery models cloud IaaS, PaaS and Virtual desktops environments (VMware or Citrix)
  • 4 to 5 years experience of IIS administration, SQL Database maintenance, WSUS servers patching and Windows Server Clustering
  • 5 to 7 years experience Servers administration including management of LDAP and/or Active Directory
  • 5 to 7 years experience and familiarity with the AV, Backup, Server Hardware Management
  • Exposure to Rabbit MQ, IBM MQ is a plus
  • Exposure to ITIL and to IT and network components and principles
  • Experience in organizing the activity of a team and to taking ownership of issues until resolution
Job Posting: Nov 14, 2019, 6:33:37 AM