Join a Team That Helps People Live Safely at Home
AGTA Home Health Care is a trusted provider of home healthcare services throughout the Hamilton and Niagara regions. We provide personal support, nursing care, medical equipment rentals and sales, home accessibility solutions, and home & vehicle modifications that help people recover safely and maintain their independence.
We're looking for a motivated, compassionate, and hands-on Mobility & Equipment Specialist to join our growing team.
This is a unique opportunity for someone who enjoys working directly with people, solving problems, and making a meaningful difference every day. While experience with medical equipment is considered an asset, we are prepared to train the right candidate who demonstrates excellent customer service, a positive attitude, and a willingness to learn.
Position Summary
The Mobility & Equipment Specialist is responsible for delivering, installing, educating, and supporting clients with a variety of home medical and mobility equipment. As one of the primary faces of AGTA Home Health Care, this individual provides exceptional customer service while ensuring clients receive the equipment and education they need to live safely and independently.
Beyond equipment delivery, this role works collaboratively with our nursing, therapy, and home modification teams to identify opportunities that improve the client experience. The successful candidate will also assist with inventory management, equipment maintenance, and community relationship building while contributing to the continued growth of our Products & Accessibility division.
Key Responsibilities
Client Care & Equipment Solutions
- Deliver, install, and safely set up home medical equipment including:
- Hospital beds
- Wheelchairs
- Walkers
- Bathroom safety equipment
- Lift chairs
- Mobility devices
- Other home accessibility equipment including home modifications.
- Educate clients, families, and caregivers on proper equipment use and safety.
- Complete equipment demonstrations with confidence and professionalism.
- Ensure every installation is safe, functional, and tailored to the client's needs.
- Provide outstanding customer service during every interaction.
Product & Accessibility Support
- Identify opportunities where additional equipment or accessibility solutions may benefit clients.
- Collaborate with Occupational Therapists, Nurses, and Care Coordinators to recommend appropriate products.
- Support home accessibility and modification projects by assisting with assessments and product recommendations.
- Participate in community events, educational opportunities, and referral partner visits when appropriate.
- Represent AGTA professionally within the healthcare community.
Equipment Maintenance & Inventory
- Prepare equipment for delivery through inspection, testing, cleaning, and quality assurance.
- Retrieve rental equipment and perform sanitization according to infection prevention standards.
- Complete repairs and adjustments as required.
- Maintain an organized warehouse and inventory system.
- Assist with inventory counts and equipment tracking.
- Report damaged or malfunctioning equipment promptly.
Operations & Documentation
- Coordinate daily delivery schedules efficiently.
- Maintain accurate delivery documentation and electronic records.
- Prepare order quotes and purchase orders.
- Prepare and complete Assistive Device Program (ADP) assessments and applications.
- Obtain required client signatures and confirmations.
- Assist office staff with inventory updates, accounts receivable and scheduling.
- Maintain company vehicle cleanliness and organization.
- Follow all transportation and equipment handling procedures.
Health & Safety
- Follow all Occupational Health & Safety policies.
- Adhere to infection prevention and control standards.
- Safely lift and transport equipment using proper techniques.
- Report incidents, hazards, or equipment concerns immediately.
- Maintain confidentiality and professionalism with all client information.
Qualifications
Required
- Valid Ontario G Class Driver's Licence with a clean driving record.
- Ability to safely lift and move equipment up to approximately 75 lbs.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Comfortable working independently throughout the community.
- Positive attitude with a genuine passion for helping others.
Preferred (Not Required)
- Experience in customer service, retail sales, healthcare, logistics, or another client-facing environment.
- Experience with mobility or medical equipment.
- Sales experience would be considered an asset, but is not required.
- Mechanical aptitude or experience assembling equipment.
- WHMIS & JHSC Certified
No previous medical equipment experience? No problem.
We provide comprehensive training for candidates who demonstrate the right attitude, professionalism, and willingness to learn.
Why Join AGTA Home Health Care?
At AGTA, we're more than a healthcare provider—we're a team committed to helping people live safely and independently in the place they call home.
We believe in investing in our people through ongoing training, professional development, and opportunities for growth. Whether you're beginning your career or looking for a new opportunity to make a meaningful impact, we'll provide the tools and support to help you succeed.
We Offer
- Competitive salary
- Comprehensive benefits package
- Paid training and ongoing professional development
- Supportive, collaborative team environment
- Company-provided equipment and tools
- Opportunities for career advancement
- Meaningful work that positively impacts the lives of clients every day
If you're looking for a career where compassion, customer service, and problem-solving come together, we'd love to hear from you.
Pay: $45,000.00-$50,000.00 per year
Work Location: In person
