Job Posting #897875
Toronto General Hospital Research Institute
Director, NORC Innovation Centre
$83,850 to $104,813 commensurate with experience and consistent with UHN Compensation Policy
37.5 per week
Permanent Full Time
University Health Network (UHN) is looking for an experienced professional to fill the key role of Project Manager in our OpenLab Department.
Transforming lives and communities through excellence in care, discovery and learning.
The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto Rehabilitation Institute, Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre and the Michener Institute of Education at UHN. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of groundbreaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,600 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. Find out about our purpose, values and principles here.
The NORC Innovation Centre is a new initiative from the University Health Network that aims to transform the way health care is delivered and experienced by seniors living in the community. Our mission is to advance a 21st century model of integrated care in naturally-occurring retirement community (NORC) buildings across Toronto, and to develop health, social, and technology interventions that support healthy aging. By leveraging multiple capabilities across the UHN enterprise, the NORC Innovation Centre seeks to provide urban-dwelling seniors with new options for aging in place with dignity and choice. Read more about the vision at: (verticalaging.ca)
The Position – Project Manager
Working closely with the Director of the NORC Innovation Centre, the Project Manager is a key member of the team who will be responsible for managing the end-to-end development and implementation of a new integrated system of care in NORC buildings enabled by digital health.
This role will support the NORC Centre's leadership on the planning and execution of the Centre's mission and goals, and are responsible for reporting on day-to-day activities and issues across multiple project streams, including implementation of the NORC model at early adopter sites, communications, and technology pilots. The successful candidate will provide support to project teams, and will be responsible for overseeing the delivery of project milestones.
The successful candidate will have comprehensive knowledge and experience leading complex innovation or implementation projects, preferably in a health care context. They will have the ability to understand both end-user needs, as well as systems-level issues and requirements. If you’re passionate about being part of a thriving innovation and design studio that specializes in human-centred approaches to complex health system issues – this role may be for you.
- Manages the development and implementation of the NORC model at early adopter sites, including problem solving with design teams and managing overall workflows
- Develops, implements, manages and reviews short and long-term plans; works with internal and external stakeholders to understand project requirements and constraints
- Works with leadership to identify and assess the feasibility of prospective projects to meet the mission, mandate and goals of the NORC Centre
- Develops project management methodology and processes; assigns tasks and ensures that staff are functioning well and have the resources and information they need to maintain a good standard of work
- Uses lessons learned and continuous process improvement to develop tools and resources to assist in project tracking and execution; continuously manages risk to maximize the chance of project success
- In conjunction with the Operations Director, develops budget requirements for NORC Centre initiatives
- In conjunction with the Operations Director, develops and implements day-to-day operating policies, systems and procedures to contribute to organizational/project effectiveness
- Tracks and monitors project progress against scheduled milestones
- Writes and edits progress reports for donors, partnership tables and other stakeholders, consulting others as required to obtain required information
- Coordinates governance committees, such as Advisory Committee, NORC Partnership table and Seniors Advisory
- Works in compliance of the Occupational Health & Safety Act and its regulations, promotes and ensures a healthy and safe work environment, and reports hazards, deficiencies and contravention’s of the Act, in a timely manner
- Master’s degree or higher in Healthcare, Business Administration, Innovation Management or related field, with a minimum 3-4 years related experience (or Bachelor’s with over 5 years’ experience) managing complex, multi-stakeholder innovation or implementation projects in healthcare;
- Demonstrated ability to coordinate and manage multiple initiatives, and to facilitate the implementation of projects within established timeframes;
- Experience managing health system initiatives, urban renewal, or innovation projects
- Highly developed problem solving and negotiation skills to achieve project goals and objectives;
- Ability to manage ambiguity and provide planning and structure to innovation projects
- PMP designation is preferred, or working towards with a combination of experience
- Excellent organizational and planning skills to execute/manage multiple projects in a timely manner and flexibility to adapt to changing workload
- Excellent analytical, problem recognition, and resolution skills
- Excellent communication (verbal/written), leadership and interpersonal skills
- Ability to work effectively and independently; demonstrates composure under pressure/stressful conditions and to meet multiple and competing deadlines
- Knowledge and experience in engagement and consensus building with diverse stakeholders
- Highly competent computer skills, including Microsoft Office, Google suite, Zoom, and Outlook applications
You are passionate about working in a dynamic, interdisciplinary team environment, and are keen to play a lead role in a large scale innovation project that is attempting to reimagine the way seniors are cared for in the community.
You are an extremely organized and detail-oriented person, with PMP certification. You thrive when given large projects to create processes around, and are passionate about ensuring that teammates have the tools, information and space they need to thrive. You are familiar with the Ontario health care system, seniors' issues, and social determinants of health.
You are someone with the following characteristics and temperament:
? Independent, curious and open-minded
? A creative collaborator, who is comfortable in a variety of settings (government, business, community, design studio)
? Able to manage ambiguity and provide planning and structure to innovation projects
? A motivated self-starter, who sees opportunities for improvement and takes initiative to get things started
? Passionate about social innovation and creating positive change
Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
If you are interested in making your contribution at UHN, please apply on-line. You will be asked to copy and paste as well as attach your resume and covering letter. You will also be required to complete some initial screening questions. We also ask for a sample/portfolio of your work.
April 28, 2022 Closing Date: May 26, 2022
For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply.
UHN thanks all applicants, however, only those selected for an interview will be contacted.
UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the further diversification of ideas. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.