Job Overview
We are seeking an Entry-Level Customer Experience Associate & Collections Administrator to join our team in a dynamic and fast-paced environment. This full-time or part-time role offers an excellent opportunity for individuals interested in financial services, customer relations, and collections management. The ideal candidate will possess strong communication skills, attention to detail, and a foundational understanding of accounting principles. In this position, you will be responsible for providing exceptional customer service while managing accounts receivable and collections processes to ensure timely payments and account accuracy.
Responsibilities
- Engage with customers via phone and email to address inquiries, resolve issues, and provide outstanding customer service.
- Manage accounts receivable by processing payments, reconciling accounts, and maintaining accurate data entry records using accounting software.
- Conduct account analysis to identify overdue accounts and develop negotiation strategies to facilitate collections.
- Perform account reconciliation to ensure accuracy of financial records and identify discrepancies for resolution.
- Assist with accounts payable processes as needed, ensuring timely processing of invoices and payments.
- Utilize analysis skills to review customer accounts, identify trends, and recommend actions for improved collection rates.
- Maintain organized documentation of all collection activities and customer interactions in compliance with company policies.
- Support the team with general administrative tasks related to financial services operations.
Qualifications
- Basic knowledge of accounting principles, including accounts receivable and accounts payable processes.
- Experience with accounting software is preferred but not required; willingness to learn is essential.
- Strong phone etiquette and excellent communication skills for engaging with customers professionally.
- Negotiation skills to effectively discuss payment arrangements and resolve disputes.
- Data entry proficiency with high accuracy in recording financial transactions.
- Analytical mindset with the ability to perform account analysis and reconciliation tasks accurately.
- Customer service experience or aptitude for providing positive client interactions.
- Good math skills for handling calculations related to payments and account balances.
- Ability to work independently as well as collaboratively within a team environment.
This role offers a valuable entry point into financial services with opportunities for growth in collections, account management, and customer relations within a professional setting.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company pension
- Flexible schedule
- On-site parking
- RRSP match
- Tuition reimbursement
- VRSP
Work Location: In person
