The Client Success Coordinator is responsible for maintaining ongoing relationships with Globalfaces clients across a broad spectrum of Customer Service disciplines. The Client Success Coordinator will work directly with clients and internal stakeholders on a daily basis to deliver high client satisfaction.
Key activities include:
Project coordination and execution
Daily communication with Sales teams and Client
Weekly production of ‘value add’ reporting and analytics
Keeping Team Leader informed and up to date on all critical client activity
Approximately 10% of time will require travel within Canada.
Client Satisfaction: Maintain positive and professional relationships with clients. Influence and negotiate with clients on day to day requirements
Performance Assessment and Development: Analyze KPI’s to establish trends and create value on client calls. Prepare monthly powerpoint presentations for clients and lead presentations.
Management Development: Interact with fundraisers and office managers on a regular basis to ensure overall team satisfaction. Organize internal stakeholders to execute against client deliverables
Passion about our Clients: Understand the uniqueness of each client, have a passion for what they do to provide deliverables that meet external requirements.
Critical Competencies for Success:
You do what you love!
Provide solutions and execution and getting things done.
You get into the details and deliver results under highest expectations on time and quality.
Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.
You thrive in a fast-paced environment.
You have the flexibility to think outside the box.
You have the ability to foresee and identify the needs of the team.
You take a creative approach to any issues that may arise.
Builds trust across the organization by being a good listener and inclusively soliciting input.
You are open to new and innovative solutions.
You must present well and communicate clearly and effectively to upper management, internal and external departments.
You’re willing to adjust course when appropriate new ideas or objections are raised.
You love working with people!
Skills, Experience and Education:
Bachelor’s degree strongly preferred
Excellent verbal and written communication skills
Strong listening and presentation skills
Minimum 1 year of customer success experience in a goal-driven environment (i.e. Customer Service, Key Performance Indicator Analysis, Presentations etc.)
Proficient in all MS Office applications including Word, PowerPoint and Excel
To Apply: Submit a copy of your resume and cover letter as well as a short video telling us about yourself and why you are a great fit for the role and our company!