We are searching for friendly, detail-oriented individuals to join us for the summer berry season at Congebec in Vancouver! The Customs Compliance role plays a critical function in our day-to-day process to execute the necessary documentation procedures in invoicing to comply with the requirements of our customs compliance program. This is a high paced role that requires great attention to detail, excellent follow through, and a process improvement mindset to identify and create process efficiencies.
These positions are seasonal from June through September.
POSITIONS AVAILABLE:
1 position for Gloucester (264 Exit, no transit): Monday to Friday – 9 AM to 5:30 PM
2 position for Langley (200 St Exit, transit nearby): Various shifts between 6 AM to 9:30 PM, including weekend days
WHY WORK AT CONGEBEC?
- Competitive salary
- A dynamic, convivial, and challenging work environment
- A growing company that stands out in its field
RESPONSIBILITIES
Reporting to the Office and Inventory Supervisor, the Customer Service Representative (Shipping Coordinator) will have the primary responsibilities of:
- Welcome drivers, visitors, and subcontractors
- Assign the loading and unloading doors
- Enter information into the computer system
- Check transport documents, customs, HACCP, SQF, Customs paperwork, etc.
- Check documents related to orders
- Ensure compliance and enforcement with the policies, procedures, standards, and regulations in force in the warehouses (OH&S, BRC, HACCP, C-TPAT, etc.)
- Coordinate transport with a US transportation team
- Verify the identity of truckers, visitors, and service providers
- Manage the visitor log
- Apply the procedure for securing trailer trucks
- Scan client documents
- Verify inbound shipments for closure
- Email management, scheduling appointments, answering customer inquiries, retrieving BOLs, COAs, and other documentation for shipments
- Assist the Warehouse Supervisor and occasionally perform operational tasks
- Perform other related duties
EDUCATION AND PROFESSIONAL EXPERIENCE
- Minimum of two (2) years of experience in a similar fast paced environment
- Or equivalent combination of educational and professional experiences
COMPETENCIES
- Resourcefulness and autonomy
- Calm
- Judgment and ability to solve problems
- Customer service orientation
- Communication skills (tact and diplomacy)
- Priority and stress management
- Rigor
- Flexibility and versatility
- Ability to work in a team
REQUIRMENTS
- Written and spoken English
- Bilingual English and Spanish an asset
- Good computer skills (MS-Office, e-mail, Internet Explorer, etc.)
- Knowledge of OH&S standards
- Knowledge of HACCP (an asset)
- Knowledge of SQF (an asset)
- Available for replacements on other shifts if required
- Experience in a cold environment or in the food industry (an asset)
Accommodations are available on request for people with disabilities taking part in all aspects of the selection process.
- Competitive Remuneration
- Free Parking
