Make every customer interaction seamless and exceptional.
At Vitalus, we’re driven by a simple purpose: improving lives by unlocking the nutritional value of milk. As a Customer Experience Coordinator, you’ll play a key role in delivering on that promise—ensuring customer orders flow smoothly from start to finish. You’ll collaborate across teams, solve challenges in real time, and help create a reliable, responsive experience our customers can count on. This is an opportunity to step into a role where your attention to detail and customer-first mindset truly make a difference.
IS THIS YOU?
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Your experience in customer service or supply chain + a proactive, solutions-focused mindset + a drive to deliver a seamless customer experience.
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Your strong communication skills + a collaborative approach + the ability to build trusted relationships with customers and internal teams.
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Your attention to detail + ability to juggle priorities + a motivation to grow in a fast-moving, customer-focused environment.
WHAT YOU’LL DO
Keep Orders Moving
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Coordinate and process customer orders efficiently, ensuring accuracy from entry through shipment.
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Track availability, allocate product, and keep orders on schedule.
Deliver a Strong Customer Experience
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Build relationships with customers by responding quickly and solving issues with care and clarity.
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Share updates on order and shipment status to keep customers informed and confident.
Connect Teams and Solve Problems
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Partner with sales, logistics, and internal teams to manage order issues, lead times, and special requirements.
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Troubleshoot challenges and follow through to resolution.
Keep Things Clear and Compliant
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Prepare and maintain accurate documentation for domestic and export orders.
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Support reporting and continuous improvement of customer care processes.
WHAT YOU’LL BRING
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3+ years of experience in customer service, supply chain, or a related role.
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Strong working knowledge of order management, logistics, or inventory processes.
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Proficiency with MS Office and data entry systems (ERP/CRM experience is an asset).
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Clear communication skills and a collaborative, customer-first approach.
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Strong attention to detail with the ability to manage multiple priorities.
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Experience with export documentation or additional languages is a bonus.
CALL TO ACTION
If you’re someone who takes pride in delivering a great customer experience and enjoys working as part of a collaborative team, this is your chance to make an impact. We’d love to hear from you.
