The administrative team at Merriam Music plays an integral role in helping to deliver over 120,000 music lessons per year to our valued clients around the world. We’re far from a typical music academy, and every touchpoint that we have with our students reinforces how different an experience it truly is.
The school is built upon 4 key pillars of success: a sophisticated and world-renowned curriculum; the most carefully vetted and mentored group of teachers in the industry; leading technology and equipment at every student interface; and constant connection between parent and school.
This final and critical area of focus is where our customer care and administrative team make the difference. Every day, our team handles all manner of questions, concerns, and proactive outreach to ensure that our families are fully engaged in the life of the school, and our students are experiencing the very best version of their time here at Merriam.
Not only do we strive for top-of-class satisfaction with all areas of customer satisfaction, but we’re also one of the few musical institutions to offer it at all. You’ll work with the most advanced CRM software and supporting systems to track and solve problems, interface with clients by phone, email, and in-person, and work closely with our Director of Operations to hit clear and obtainable KPI’s.
Our team consists of 4-6 long-term employees who work together to provide 7 days a week support for our student base, morning, noon, and night. Members of the team enjoy competitive base salaries + transparently tracked and awarded bonuses.
