Janitorial Assistant
QJS Specialty Cleaning
Whitby, ON

To assist the Senior Account Manager on a full-time basis in effectively and efficiently managing the production environment of the Janitorial Division thereby maintaining a high standard of quality of customer service for QJS clientele.

Key Result Areas:

- To train new subcontractors in QJS policies, procedures, cleaning processes, and chemical use.

- To perform quality assurance visits at client sites and follow up with cleaners to ensure any concerns are addressed in a timely fashion.

- To assist the Senior Account Manager in ensuring client concerns are addressed in a timely fashion and QJS quality standards are being met.

- To assist in supply Pickups and Delivery to client sites.

- To regularly assess cleaners, janitorial closets, supplies, etc to ensure QJS policies and processes are being followed. To develop and assist in implementing efficient cleaning routines.

- To assist in the provision of services in an emergency capacity as required (ie. cleaners sick or released from a contract, new startups, etc.)

- To ensure office procedures are followed and paperwork is filled out in an accurate and timely manner.

- To assist management as required on special projects.

Technical requirements and qualifications

  • At least 2 years of cleaning experience and basic knowledge of the industry
  • Excellent communication skills
  • Good motivational skills
  • Flexible Working Schedule (very important)
  • Excellent understanding of customer service principles and able to consistently implement them.
  • Good time management skills requiring minimal supervision
  • Flexible and able to handle change effectively with minimal disruption to fulfilling job requirements
  • 2 years minimal experience in a supervisory role – able to manage and motivate those who directly / indirectly report to them.

Additional Comments:

This position has an evolving nature and the above job description will be reviewed annually to ensure it is kept up to date.

Certification Goals – WHMIS training

Any additional courses are expected to be taken as available and relevant to the job description. Refer to company policy on professional development.

Job Type: Full-time

Experience:

  • cleaners supervision: 2 years (Preferred)
  • cleaning: 2 years (Preferred)

Language:

  • English (Required)