Title
Games Manager
Reports To
General Manager
Summary
The Games Manager effectively manages and leads table games staff to achieve and maintain a high level of job performance and exceptional customer service. This individual will assume responsibility in the absence of Senior Management (Department heads).
Core Competencies
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Customer Service
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Decision Making and Judgement
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Leadership
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Communication
Job Duties
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Assumes responsibility in the absence of Senior Management (Department heads).
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Ensures all employees are well informed and aligned with the company Mission, Vision, Principles and Values.
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Effectively manages and leads Table Games staff to achieve and maintain a high level of job performance and exceptional customer service.
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Initiates staff development and training.
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Assists in the facilitation of the recruitment process, as well as department payroll functions.
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Uses effective time management skills and ensures adequate staffing levels to meet business needs.
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Ensures the casino is operated in accordance with the AGLC Casino Terms and Conditions.
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Strong working relationship with Advisors, Charity Workers and Volunteers.
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Contacts AGLC for all suspicions or evidence of cheating at play, theft, monetary discrepancies or other illegal activities.
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Ensures the proper P&P for storage and security of all gaming assets.
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Reports any error or procedural irregularities in games operation to the appropriate persons.
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Ensures all table games are being run smoothly and efficiently.
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Acts as a role model for employees and fosters teamwork, employee morale, motivation, and open communication.
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Additional duties or responsibilities as required.
Requirements
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Completion of a Grade 12 High School diploma or G.E.D. equivalent.
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Post- secondary education in business or a related field is an asset.
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Must be able to pass AGLC examination and acquire Games Manager license
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5 years of Gaming experience (required).
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3 years of experience as a Pit Manager/Games Manager (required).
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Strong understanding of overall casino operations.
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Strong knowledge of AGLC Terms and Conditions.
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Proven leadership skills and business acumen.
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Working knowledge with word processing, spreadsheets, email, Internet navigation, and presentation software.
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Willing to work all shifts.
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Excellent verbal and written communication skills.
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Must exhibit exemplary customer service skills.
Work Conditions
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Must be able to stand for prolonged time periods.
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Must be able to carry out light cleaning duties.
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Must be available to work all shifts including evenings, weekends, and holidays.
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Must be able to work in a fast-paced working environment.
