GROW A TRUSTED ATLANTIC CANADIAN COMPANY
QSA is a 50-year life safety and security company serving hospitals, schools, government facilities, and commercial buildings across Atlantic Canada.
We design, install, and support critical infrastructure including nurse call systems, fire alarm, access control, CCTV, intercom, and monitoring systems - systems our communities rely on every day.
As we continue to grow, we need a manager who will build the systems we need for expansion. You should be willing to work directly alongside our service teams, modernize our workflow, and create the internal structures that will support our future business.
THE ROLE
The Director of Operations manages the central part of our business. You will oversee the teams responsible for installing and maintaining the safety systems our customers depend on. More importantly, you will develop the internal processes and staff skills necessary for our company to grow
This is not a job for someone who only wants to delegate from an office. You will be directly involved in daily operations - understanding the reality of dispatching, improving how we schedule work, documenting unwritten procedures into clear steps, and training staff across multiple locations.
WHAT YOU’LL DO
- Lead our service and technical teams across Atlantic Canada with a focus on responding quickly to needs.
- Create and improve internal systems for dispatching, scheduling, and quality control.
- Turn unwritten information into documented procedures that can be taught to new employees.
- Develop and personally lead training programs for technicians and future managers.
- Improve service quality and reliability, and report on progress using concrete, measurable results.
- Balance daily hands-on management with long-term planning for company growth.
WHAT YOU BRING
Operational Experience
- 8-15+ years leading technical or field service teams in industries like engineering or construction.
- Proven experience managing growth at a small or mid-sized company.
- Experience with dispatching, scheduling, and managing staff in multiple locations.
- A history of improving internal workflows and increasing team performance.
- The ability to work effectively when processes are still being defined.
Leadership & Mindset
- Strong interpersonal skills: You are approachable and can earn the trust of technicians in the field.
- A proactive approach: You move quickly to solve problems and do not wait for perfect conditions to act.
- Persistence: You are willing to work hard to solve difficult problems.
- A problem-solver who is comfortable working in unstructured environments.
- A supportive leader who prioritizes the team’s success over personal recognition
Business Skills
- Understanding of financial reports, including profit and loss (P&L) and operational costs.
- Strong project management skills: You deliver work on time and meet the required goals.
- Process-oriented: You have a history of turning informal ways of working into documented, repeatable systems.
LOCATION
Fredericton, New Brunswick. This role requires travel within Atlantic Canada.
HOW TO APPLY
Please send your CV and a short note to [email protected]. Please include examples of how you have improved operations or led a team through a period of growth.
Benefits:
- Casual dress
- Dental care
- On-site parking
- RRSP match
- Vision care
Licence/Certification:
- driver's licence (required)
Work Location: In person
